Curtis Park Deli - Boulder — Restaurant in Boulder

Really poor customer service experience at the boulder location. Ordered a sandwich. Order was accepted. Then I was texted it was ready. I get to the location and there is a sign directly behind the closed door, with the lights off stating they are closed and out of bread. I walk away dissapointed about the prospect of not having my food I counted on and having to chase the credit card payment. Fast forward thirty minutes and I get a call from Curtis Deli saying my sandwich is ready, when am I going to come pick it up (it's 3:30pm and they close at 4). Zero advanced communication from the business about my sandwich being ready despite the closed appearance. How does she make it right? An apology and a credit card refund. She should have either offered to deliver it or given me a free sandwich on them for next time. This was completely their fault and they did nothing to right the wrong. Will be a while before I go back. Honestly the quality of the meats and cheeses are nothing special and the ratios vary drastically. Over condimenting is common.

Response to owner's response: There's nothing confusing about the sequence of events: I ordered. The order was accepted. I was texted the order is ready. I show up. There is a sign directly behind the front door stating you are out of bread, closed and you'll see us tomorrow. The lights were off. I did not attempt to open a door I presumed was locked based on the sign. Please check the video feed. I'm out my time, gas and effort. You are out the sandwich ingredients and labor. The employee never asked how she could make it right. It was poor communication on your company's part. The only reason they called me was because they wanted to go home. They weren't out front of house when you were supposedly "open" that's for sure, because they would have seen be and waved me in. I would love to talk on the phone and you can tell me how you think this is how you think online orders should be handled and how grievenences...

Stopped in twice and didn’t order either time. Limited to one bread option (ciabatta - which just about every other denver area sandwich place has,) not even a single Italian seeded roll option, or anything else for that matter, sigh. Cold sandwiches only, missing hot sandwiches! What!? This is a deli? Those have flattops and let you build your own hot or cold option. Sad they didn’t even have an Italian hot beef or other hot hoagie options at all. I did appreciate the parking availability for that area. Hope to see them add more options to the menu or set up a griddle top and offer something hot for those who want it. I feel this is a menu that simply doesn’t stand out in boulder, at least not for me. Frankly there are many other options for these kinds of cold sandwiches in town; many with higher end source ingredients from what my eye can tell. The whole thing made me wonder if it was just more Sysco/sodexho mass food supply; and so I felt like it wasn’t quite weird it to me. I tend to make great cold sandwiches with small supplier high end deli meats at home; and I prefer the multitude of bread options from all the great bakeries in the area over a ciabatta 🤷🏼‍♂️ therefore there just wasn’t much I felt stood out, and it just wasn’t sounding like what I wanted on either visit. Will keep checking back to see if they branch out or not. Would like to come back for something like a hot Buffalo chicken hoagie on a seeded roll, a hot Italian beef dip sandwich, or anything...

I try not to judge a restaurant based on one dish, but it's impossible not to judge a deli based on a pastrami sandwich. This legit might be the most mistreated pastrami sandwich i've ever eaten. Firstly, the bread is so crusty it's like chewing through drywall, then the pastrami is slathered with an overspiced aoli, topped with way too much flavorless cheese (i could not identify this cheese if you paid me, it is literally nothing flavored), and the sandwich is then loaded with mouthfuls of arugula and no other veggies. And to top it off, it was cold! Never in my life have i ordered a pastrami sandwich from a deli and had it come out cold, I'm completely gobsmacked, consider my flabbers entirely ghasted. For $15 for a sandwich it should have been a flawless recreation of a NYC pastrami from a real actual deli.

How does a place that calls themselves a deli mess up a pastrami this bad? Pastrami, swiss cheese (provolone if you're feeling froggy), mustard, pickles, and maybe onion (again if you're feeling froggy) tossed into an oven for a few minutes to get the cheese melted and the meat hot, juicy, and flavorful. That's it. I'll even come show y'all how to make it for free if...