Ku Cha House of Tea- Tea Shop Boulder — Restaurant in Boulder

I would like to preface with the fact that I rarely leave reviews, especially poor ones for places I enjoy. However, I was vastly disappointed. While I have enjoyed this business and their wonderful teas, I am still deciding if I will be back any time soon based on the service interaction I had two days ago. The store closes at 8pm, and at just about 7:30pm I got in line behind a couple to ask for advice about what quantity of teas I should get as a gift. I knew which teas I wanted as I have family that lives out of town that was gifted samplers and requested that we bring more when visiting. The older man behind the counter was clearly training a new employee. Training is stressful, yes, but that does not justify poor service. The man was friendly to the couple in line in front of me, and when it was my turn I approached the counter and asked my question. The trainee was quick to start to help, and was very kind. He was cut off by the man saying, “We have them in bags and we close soon so,” and then proceeded to gesture with his hands like he was shooing me away from the counter. The trainee was mortified, I was shocked, and the trainee was quick to jump out from behind the counter to help me locate the three teas I needed. For nearly $80 in tea and arriving well before closing, I think it is appalling to be shooed from a business that at its nature is peaceful...

A year ago I would have given Kucha five stars before it moved locations. Since moving and growing a bit bigger it just seems that the quality of service and tea has gone down. I hate to write a bad review about a place but I'm hoping that the owners see this and maybe can make improvements. When we used to visit, the people that served us were so knowledgeable about the different types of tea and what temperature each tea was best steeped. The last four or five times we have gone our tea has been over steed in watrr too hot and is really harsh and tannic. We continued to go just hoping that maybe the days that we've gone on the lack of quality of the tea was a fluke, but it doesn't seem that way. It's a shame because this was our favorite place to go in Boulder. We're really hoping that maybe the newer staff behind the counter can be educated a bit more on the art of tea making in order to improve quality! Because we really did...

I was really excited to try the tea here! We sampled a few teas that were really good and decided to order one in the back. The iced milk tea we received was super watered down and had hardly any taste. There was also no ice in the drink when I received it, and it was room temperature. It felt like I paid over $8 for flavored water. I asked the people working if they could remake my tea hot instead of iced, because it was diluted. They said they can remake it if I buy another one. I explained I don’t want the “iced” one and would like them to remake it if possible. The woman working was so surprised by this and said she can’t give me a free drink..lol. This was such an uncomfortable and bad experience. I hope they fix the way they make their drinks and train their staff better because the tea we...