Dunkin' — Restaurant in Bourne

Service is horrendous at this location. Really no other way to explain it. If you're looking to start a small business, open a coffee shop in this area! There are plenty of customers looking for decent coffee fast.

This was not an issue of being short staffed, 5 employees were in the place working. It was just disorganized, they're all bumping into each other, no one seems to know which customer is next or which order to make next. Which is strange... it's on the board.

The building is large, lots of seating, no one is cleaning up, keeping things tidy in the moment so tables inside and out are subject to whatever the customer leaves behind. But unfortunately that's the way of things when the staff is behind the counter making orders. Understandable.

Food is fresh, coffee is good.

Just takes 15 minutes to get a cup when you go inside. Focus is Uber intense for the drive thru, it's long but moving. If you're an inside customer plan to wait very long same for pickup. Likely your order will be mixed up or lacking.

There is a ton of importance on drive thru only so much that the staff is rude to customers at the counter. Don't even look at you and are snippy.

Hopefully management eventually figures out a good staffing personality mix that will work better for this location. Nothing else right in the area so it's a cash cow with little effort (in this case with...

Don't bother with dunkin donuts in Wareham, especially main street. The coffee is more watered down than other locations. Go to Bourne locations, one town over for better coffee. I used to be a daily customer, until i just got fed up with terrible service. These people don't know how to serve food properly cooked. Usually my bagel is under-toasted. If a bagel isn't toasted enough it tastes like that, and is extra chewy, when it is properly toasted, it softens and tastes better. If i went in to get it fixed, they burn the hell out of it. If my hash browns are soggy from sitting in warming trays, they usually just recook the heated ones to the point of being dried out, when you ask for them oven toasted, rather than making new ones. I stopped trying to get them to do anything right. I stopped going to Bourne locations as well cause they got their heads up their butts when it comes to making food as well. I ran out of locations to go to, can't find one that cares between Wareham to mashpee. I'm done with poor service. Support local businesses in Wareham, go to Cup2Cafe or The Breakfast Nook, at least they care about making your food and coffee right....

This used to be the local Dunkin’s with the best service, now it has the absolute worst service you could imagine. The previous employees were efficient, friendly, and always got your order right. The new employees are constantly trying to give your items to other people and give you things you didn’t order, AND then they also try to send you away without giving you everything you ordered. It’s always the same two girls working there now, and they both just give you a total blank stare the whole interaction. I just sat in the drive thru for almost 40 minutes, and there were only 4 cars there! One of them spent at least 10 minutes crouched behind the counter on her phone the other day while I sat at the drive thru waiting for my items. Truly an incredible level of incompetence on display here. I’ll go to a different Dunkin’...