Jersey Mike's Subs — Restaurant in Bowie

I really wasn’t going to write this, but I feel I need to because this isn’t the first time I’ve had bad customer service at this location. On Sunday, September 14, around 3:30 I called in my order like I usually do. I specifically said I wanted a chicken cheesesteak with only provolone cheese, extra mayo, and lettuce. I did not order a #16. Normally when I order, they ask if I want peppers or onions, but this time the young lady on the phone didn’t. She also had no phone etiquette — she didn’t read the order back or confirm anything, just said, “It’ll be ready.” When I picked up my food, it had onions and peppers on it. I called back to let them know it was wrong, and she told me, “Well, you ordered a #16, that’s what comes on it.” Then she put me on hold for about five minutes before coming back to say, “Well, what do you want?” Excuse me — I want the sandwich the way I ordered it. She finally agreed to remake it and told me I could come back. When I went to pick up the remake, the person at the grill (possibly the manager) said to me, “I’ll remake it this time, but next time you need to mention it.” That comment was unnecessary and rude — it came across like he was doing me a favor instead of correcting a mistake. Obviously, I now know to be extra clear, but how would I know that if I never order by number and always just say what I want? I told him he didn’t need to speak to me that way because I’m a paying customer just asking for what I ordered. It felt dismissive and unprofessional. To make matters worse, none of the employees were wearing name tags, so I couldn’t even note who I spoke with. Overall, the service was unprofessional and could be handled much better. There’s a respectful way to talk to customers and fix issues when they come up. Unfortunately, because of experiences like this, I probably won’t be ordering from this location again even though I...

I’m not sure why this location can’t make a sub the way you order it. Twice in the last week I have watched the order taker write down exactly what I asked for but once it goes to the grill and toppings person it comes out wrong. Extra cheese on a cheesesteak shouldn’t look like such little cheese you’re not even sure they put any on it. Add mushrooms literally means, add mushrooms. Twice my subs have not had mushrooms. I asked for lettuce and tomato and got as little lettuce as they could possible put on it and two tiny pieces of tomato. The cheesesteak tonight was straight grease. We dined in last week and the music is so loud you can’t have a conversation with the person across from you and the drink station was absolutely filthy. I...

Completely unprofessional. Ordered online and received a confirmation it was ready for pickup. Person picking it up was told the order was never received so I called. Jordan, the gentleman who answered the phone, could not have been more rude. He was smug and called me “boss” and “bro” the entire conversation. I asked him why I was charged and received confirmation the order was was ready. He said “don’t know what to tell you, bro”. I told him I can come down to show him the screen shot of the confirmation. He said “trust me, you don’t want to come down here.” He is unprofessional and refused to put me on the phone with his manager. He ended the call by saying “ok boss” again. I’ve been going to this location for years. This will be...