Bruster's Real Ice Cream — Restaurant in Bowling Green

4.5 stars-please believe me when i tell you this ice cream is high quality and delicious. made on-site daily. anyone who says B&R is better doesn't know ice cream. they may like it better but this is much better quality all around. i've eaten ice cream in at least 35 states and many other countries and these folks make a great product. their flavors and formulations are outstanding. scent of fresh waffle cones as we arrived. yes, only outdoor seating. the young man who helped us was very patient as i grilled him on my flavor questions. very impressive they also have the sherbet/sorbet selections also. wife and i chose chocolate peanut better buckeye and chocolate raspberry truffle. the peanut butter had a butterfudge/peanut butter ice cream base with with mini peanut butter cups. my wife is usually disappointed in the flavor when she chooses a PB ice cream but she could not have been happier with this. my chocolate raspberry truffle was one of the best examples of this flavor mix i've ever had. and it's my go-to any time i see it on a menu. rich fudgy chocolate and a ribbon of berry flavor throughout that reminded me of a home made topping dear old mom used to make. plus some nice chocolate flakes mxed in. this made me wish i could have it shipped to my home it was that good. don't think they do that unfortunately. if you see a Bruster's in your travels and love ice cream, definitely stop in....

I have been coming there for a very long time. Not anymore…. Within the last few months the whole staffing has changed. There used to be kind people always ready to help. Now there are a bunch of teenage boys standing around and doing nothing! They see you waiting and walk to where you can not see them or they just continue the conversation. One of them smelled awful last time i was in the drive through and didn’t offer me my change and when i asked he said he didn’t owe me any when it was on my receipt. They don’t even care about how long you wait. I used to wait 1-5 min… Now i’m waiting 10-15 EACH TIME!! One young girl has said she was working for 10 hours that day and only had a single 30 min break saying she was 15. I also saw a male worker inappropriately touch a female worker and they laughed about it. No workers ever wear gloves and i have been finding hair in my ice cream. Ice cream sandwiched prices are though the roof, they never put enough in the blasts and the milkshakes are often way to watery. I used to get good full size scoops and now the scoops are tiny! You have lost my family’s business due to the rude workers and how much the company has...

Came in yesterday around 7pm. They was busy at the time however I went to one windown and wanted to place an order and the lady opens up the window and tells me that's the wrong window that I have ti go to another window. Ok... so I did. I went to the window that she instructed me to go. I wated there 30 min and I've seen about 20 other customer come, place their order pick it up and leave while I am still waiting... so finally after 30 min I nock on the window where I was instructed to place an order and the same lady comes to the window.. I said you told me that I needed to order at this window 30 min ago... there's several employees there walking by seeing me but nobody is acknowledging me or taking my order.... at that point she says oh I can take your order now..... what!!!! She knew i was there because she instructed me to wait at that window and she seen me wait for 30 min and now she wants to take my order..... terrible place.... will...