Starbucks — Restaurant in Bozeman

Well, I was a "regular" here for about 2 years but I haven't been back since a new employee decided to stand there and essentially bring it to arguing with me about my drink. She literally stood there and disputed how I want my own drink.

I've drank the same thing, made the same way for years. I admit it's a little unconventional, but most of the time it's not an issue. I drink a Grande, Iced Carmel Machiatto, with extra, extra caramel & whipped cream. Many of the barista's in town know me by my drink. I'm always nice and polite, and come in nearly every day and tip every day.

So when I noticed this Barista wasn't making my drink correctly, I very politely asked her to put more caramel in it (which I'm happy to pay extra for if it's an issue, but it normally isn't). She turned and proceeded to tell me she'd put plenty of caramel. Then other Barista even stepped in and told her she had used the wrong caramel , but that didn't stop the first barista. She continued to essentially argue with me until I told her this was my drink, I don't care what she thinks, I KNOW how I like my drink.

Finally she stopped arguing with me and just made my drink. I wasn't trying to be rude, I just know how I like my coffee and if I'm paying for it, and ask for it to be made a certain way, it shouldn't be a problem.

Anyways, when she finished the drink she handed it to me and said, "The next one is on me." I told her that wasn't necessary. I just wanted my drink the way I wanted my drink. She then said, "well our Motto is to never have a customer leave unhappy"..... what!?!! Then WHY would you stand there and challenge me about my drink!?? What are you doing ?? Regardless, I did leave unhappy, unbelievably unhappy. Being a loyal customer for 2 years, never having a problem with anyone, always being polite and friendly... and then to be treated so disrespectful.

So, I'm done. I'll go elsewhere for my coffee. I still gave 3 stars because the other employees have always been great. But I refuse to go somewhere and pay to be...

Just like the show Seinfeld no receipt no service That's how they operate here I had a brand new coffee mug that I want to return she thought or it could have been fraudulent the shift lead seriously this is what her training has brought her attention, a 29 dollar mug yep . Well one might say she's just doing her job , question begs to be asked " is she ? So I won't be back in there at all I will not and do business with them. I will do everything in my power to refer people out of there . earlier . One might think how silly is that , it's not . Business is business right? I returned something earlier granted I had a receipt , work with me here reviewers they all saw me earlier , so we're my intentions to violate Starbucks ? I thank those earlier who assisted me they were awesome and had smiles with a pleasant attitude. . What happened God forbid you have a problem with your coffee and this blonde hair gal ( please not to be offensive at all ) will think twice, maybe three times and run a background check on you. I'm done yet corporate is next , franchise ? even better I'll get hopefully one on one attention maybe, if the owner trained this gal ,, guess what reviewers I'm keeping my bronze 29.00 dollar coffee...

Very rude employees, not sure if the chick in the hat and green shirt was the manager but wow, I’ve met nicer people on the street. I didn’t understand how the app worked and why the kiosks weren’t set up to scan for stars. Waste of experience that way. I’m also new to redeeming the stars and didn’t understand that a matcha is not a brewed tea. She repeated multiple times that she doesn’t make the rules- great I didn’t ask you to break the rules lol. She certainly did an absolutely terrible job explaining how the app works and what the points can and can’t be redeemed for. I was so confused and she was incredibly weird and rude. I’d save my time and money and go to a legitimate Starbucks with way better trained, kind and...