You can't just call and order a pizza to pick up. Have to use an app, have to use a credit card, have to jump through hoops. On my 11th call in 6 days, they picked up the phone, wouldn't take the order over the phone, told me to walk up to window, order pizza and wait on sidewalk. Started at 22 dollars for a small, over 30 bucks out the door. Have been wanting this dinner for a week, dough was so raw when I took a bite, I couldn't believe it! Took a bite out of two other pieces, just as raw and doughy! Picked up the whole thing and put it in the trash! Would rather have waited a few more minutes for a cooked pizza, rather then a fast raw pizza! Most expensive pizza, slice for slice, that I have ever paid for. Have been pleased in the past, but after this week of high hopes and disappointing results, I will never return. Cont..... Yes, I am frustrated with technology. 9 of 11 times I called,there was no voicemail,it just continues to ring. Yes, I am frustrated with using apps, having to put my credit card info out there on the web, one more fn time. Having a tip automatically added in. A tip for selling me food, no chairs or tables to eat at? Just a window, at a hole in the wall pizza joint? I'm sure a year from now you won't even accept cash! My partner has ordered us pizza 5 or 6 times in the last couple of months, always happy. Young guy, technology savvy, way over priced, but good pizza, that's why I was so eager to order one for myself. I spoke to you an hour earlier, trying to order, told you I was across the street, you told me I had to come in person, order and wait. What's this world coming to? I understand you can get burned on phone orders, and eat the costs, but sometimes ya gotta help out a customer, ya know? Yes, you did give me a free pizza, because you screwed up an order before I got there, I gave it away on the sidewalk, before going back to work. And yes I would have called or brought it back to be cooked again, but you were closed! Speaking of which, he'll of a website you have. Have a dozen time this week, it said you were closed, but open tomorrow, when I can look out the fn window, and see that you are open!!! Website hours and times change every time you sneeze or go to the bathroom! Just like tonight, have bought from your window a couple times before work, would it kill you to smile, or and like you were happy to see a customer? Every time, it's seems like the customer is always putting you out, and you'd rather be somewhere else, have never seen you smile, just a negative attitude and like your going outa your way to help a customer. You asked for the reviews, don't get butt hurt when they are not all 5 Star reviews. Listen to the customers wants and needs, and adjust accordingly:-) Much Aloha to you and...
Read moreTop notch pizza. 💯 Not the same comparison of their re-baked pizza-by-the-slice for that extra CRUNCH! The full size pizzas can be a bit limpy. 🥀 The first bite is the real struggle 🙌 then can be folded to hold their own 🍕. Would rather have that than too much dough or overcooked and burnt crust!👌Albeit we dug in as soon as it arrived piping hot & messy. 👽
The online order system they chose is super simple and top notch. If you're ordering a specialty, the sauce isn't pre-selected or clear what the recommended is : so scroll to the top and read the description.
They make minimal single pizza slices available; something to save on trying to find a parking spot for 5 minutes when your driving past with a craving 😭grumble🫄
This place is a massive win for downtown. Many eateries have come and gone but I think they're doing it right. Thx mates🦘Maybe we can get you to feed us at 1:30 AM at least on the weekends?🍻⛴️That last ferry...
Read moreI've only ever ordered delivery from here. When they get it right they really get it right. But in my experience the customer experience leaves a bit to be desired. Yesterday I was trying to place an order using there website, but there was an issue. It would only let me select gluten free dough. So I tried calling to clarify whether normal dough was available or not. No answer. I checked the website today and seems like that issue was fixed. Placed an order for the 3 cheese/Alfredo sauce pizza with the addition of sausage($4 up charge) and a side salad for $6. I'll have to wait to see if I get partially refunded because my pizza had no sausage and there was no notice on the site that they were out salad.
Would like to rate higher than I did because when everything goes accordingly it's good, but there seems to be an issue with...
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