Scoops & Bites — Restaurant in Bremerton

Edited 1/25/21 for accuracy: Super cute little ice cream shop by the ferry in Bremerton. It was open late (9ish) which was so appreciated as my old man and I were driving through at that time craving some sweets like no other. So happy Scoops & Bites saved us from another gas station goodie. The selection was quite sufficient at 24 flavors which I have since learned are all made in-house - very cool. They had a lemon shortcake bar that was unbeatable (also made in house - nice job!) and my man loved the cotton candy ice cream as a milkshake. I took the star off, would only do .5 if possible, because for me, the flavors were a little lackluster. 😬 I'm so sorry to say. Don't get me wrong, it was good. Though with flavors like vanilla chocolate raspberry and blackberry acai in a vibrant purple color, I expected the flavor to be incredibly intense. Unfortunately, not exactly the case. Although, if made in house, maybe a special super intense flavor or 2 could be concocted for us super sour lovers or something. That would be awesome and I'd buy it by the gallon! All in all, it was great and next time I'm in the area, I will go back for sure. I think it was like $20 for...

Went to Scoops and Bites a little after 3 pm on July 26. As the line of customers grew longer and longer, the manager happily ignored all of us and instead spent her time refilling half-full ice cream bins. One person was left trying to serve everyone and she had a great attitude. Another person suddenly emerged from the back to help. The manager never once greeted the customers or addressed the fact that she was doing something that clearly could wait until the line had been served. We don't mind waiting if all staff have their hands on deck, but this person made us not even feel like we were welcome in the store. How can you be an example for your staff if you ignore paying customers to their faces while doing non-urgent work. I am not coming back and I can't imagine that the owners of this place would have enjoyed a visit like this. If you want to see how to hire and train awesome managers, go two doors down to the Starbucks - they have it figured out. The one star is for the brave staffer who really did her best plus the ice cream...

I went in with my daughter and her two friends. The lady behind the counter, seemed like a manager, but if not, needs to be because she managed an issue great, while taking other orders.

The customer did NOT look pleased, but her sweet, caring and attitude of “ill make it right “ helped the situation immensely. That desire to take care of the customer even though they ran out if the item; gave him ZERO desire to complain. That is the kind of service that is missing in fast food places nowadays. A concern for the customer.

I do NOT believe that the customer is always right. I have been on the receiving end of sorry, unthankful, mouthy complainers that look to just ruin someone’s job because they did have something in stock, or some misunderstanding. It happens. But I DO believe that the customer should be treated with respect and dignity. And the people at this ice cream shop will do that. Not to mention their ice cream is really...