Schlotzsky's — Restaurant in Brenham

I am giving Schlotzsky's in Brenham two stars, only because it has been OK on previous trips.

However, our most recent trip was terrible. It was a Monday night, and my wife and I went in and ordered two salads, for dine-in. Other than us, there was one other person sitting in a booth waiting for his order, and the drive-thru was not busy. After sitting there for about 15 minutes, we could tell that the other guy was getting impatient waiting for his food. He got up and asked the girl at the counter about his sandwich, and she immediately handed it to him (which indicated it may have been sitting there for a while).

We waited another ten minutes (now a total of 25 minutes) and finally they brought out our two salads. My wife commented that she didn't think our order was right, but we decided to accept it anyway, as we were ready to get going. The quality of the salads was poor...containing slimy lettuce that had to be picked out, plus the salads were served to us in foil to-go containers rather than the usual in-house salad bowls. A long wait for poor quality food! And the salads are 9 bucks each!

I noticed that my receipt had an 800 number to call for questions and comments. I don't normally do this, but I decided to call and complain. I didn't want or expect much in return, it's just that I think the owners/managers need to be told about such issues, as there was no adult on duty the evening we were there...only two very young employees.

The person on the phone (I guess it was some national hotline) took my name, number, email address, and store ID number from my invoice. He assured me that someone from the "management team" would get back with me within 24 hours. That's been two days ago and nobody has been interested enough to contact me via phone or email. Problem solved, as I simply won't patronize this establishment anymore!

EDIT: Changed to one star. After 2 weeks, still no response from "management team". Apparently...

(09/12/2023) NOT HAPPY. On a recent Saturday evening, my wife and I travelled to this location from Sealy with hopes of a couple sandwiches and some Cinnabon's (drop-off located inside) for breakfast the next couple days. Here is how it went down...

Sat in the drive-thru at the speaker with no answer for nearly 3 minutes before giving up and going inside to place our orders. I had recently broke my leg and was NOT looking forward to walking in- thanks guys. Got inside, wife had to raise her voice TWICE at the staff jaw-jacking in the back to get their attention. (WOW). Took over 10 minutes for the 2 sandwiches to be made (while they were all still being obnoxious in the back). And no-one else came in and no-one came through the drive-thru. (and the only good thing)- One of the staff (appeared to be the more serious of the bunch) checked on us a couple times and brought us out some water while we were waiting- grateful for that. Wish now I had noted his name. He's the only reason the service section got that 2nd star... Sandwiches themselves were made well, and the ingredients definitely Schlotzsky's expected quality- but the bread was NOT fresh. It wasn't stale, just tasted "old"- we have come to expect MUCH better quality bread from Schlotzsky's. Cinnabons were OK, at best, but not fresh like the ones you get in the mall bakeries. But thanks for trying...

I'm very forgiving when it comes to reviews, really! But this experience was NOT what's expected of a Schlotzsky's franchise. Corporate notified- will give them an earful when they return my call.

Sorry, guys, y'all have to do better if you want me to spend my hard-earned...

Extremely disappointed because we absolutely love Schlotzsky’s. Pull up to the drive-through and the man says “Get you”. I asked to please give me a minute. No answer. “Ok. I’m ready when you are.” He says again “Get you” I placed my order he said nothing else except for the total. So we just waited for a minute and proceeded forward. After sitting at the pick up window for about five minutes another young man gives me the total repeats my order and the orders incorrect. Takes my card. That takes about five minutes. And wait and wait and wait about a 15 minute ordeal total. They open the window and drive away. Thank you for coming. Welcome to Schlotzsky’s. There’s no nothing. NOTE This is at 3:36 PM and there’s no one there whenever we pull up in the parking lot. One person ended up behind us in the drive-through line so basically there’s no one there. There’s three people working and still took 15 minutes. That’s...