Firehouse Subs Brookside Mall — Restaurant in Brighton

Truly Disapponting. I have been coming to this location regularly for over a year now. The food and service are usually good, aside from regular temperature issues on the Mac&Cheese. Placed an order online through the FireHouse website directly with my order. When I received my order, I had an ingredient I asked to be removed on my sandwich. I took time out of my day to go back with my receipt which specified the removal and asked for a new one to be made that met the specifications I had ordered. A "manager" came out from the back, opened my sandwich and told me my order was NOT made wrong because only one ingredient I asked not to be on the sandwich was on it. I was not confrontational and merely asked for a sandwich to be remade, providing proof that it had failed to meet my ask. I informed him that the sandwich was in fact made incorrectly, as the ingredient was outlined on the receipt to be removed. He raised his voice from behind the counter and said with an attitude, "Well I'm remaking it so there's nothing to complain about." When I got the sandwich back, there was still lettuce (the ingredient I asked to be removed) on the side of the sandwich. He had also taken the time to search for the smallest "medium" bun that he could find. It is unfortunate that this location just lost a regular customer because of a snarky,...

Customer service is severely lacking. I am a regular customer who comes in about once every 1-2 weeks for the same order every time. Me and my girlfriend always ask for the dressing on the side. When I have asked several different employees for more than one barely filled Italian dressing on the side I am bluntly told no, with no explanation. I have offered on several occasions to pay for extra and told I can’t do that with again no explanation. On one occasion I was told by an employee well that’s enough for a large, does not matter if you think it’s enough some people like more sauce than others you make great dressing why would I not want more? I just ordered 2 large sandwiches and will leave a photo of the sauce I got. Now how is this enough for a 12 inch sandwich? Even an explanation would be better than nothing and the pour excuse you call...

We hate to do a review like this during a time where understanding and compassion is essential. We just moved here from another state and we were happy to see a Firehouse subs so close by. We love Firehouse but this particular sub shop has the rudest employees. My son went to go pick up an online order we made and brought it home. Every single order was wrong, there was no cheese on any of the sandwiches and they forgot all of the sides. He drove all of the way back to to get the rest of the order that we had paid for and let them know what happened. They first tried to accuse him of picking up the wrong order which had his name on it, and then they told him to just grab his sides. No offer to fix the incorrect order and no apology. They treated my son like he was an...