IHOP — Restaurant in Brighton

This review is based on my take out experience. Up until recently it's been a nice play to pickup breakfast for my mom who is in caretel. This past week was absolutely a nightmare. 30 minute expected ready times for breakfast turned into 45min to 1 hour. Holidays are tough and everyone currently has staffing issues so understand. The orders, placed online, at least were accurate. Today the online ordering wasn't working so I called in. There were request made for no tomatoes and onions on a spinach mushroom omelette, came with everything. It happens. Called told them I needed it made right asap (moms picky eater). Get there and it looks OK, then we open it and the inside is filled to the brim with onions AND green peppers, and now no mushrooms. Why peppers only god knows. I called to explain I was disappointed based on this past week and prob wouldn't return. The manager attempted to keep me on the phone with physical therapy there for my mom, no she didn't get to eat before. When I said I had to go she said she'd call me back, never heard from her. Also the only person ever near the register is a poor hostess who can't use it, so she unfairly has to deal with this nonsense. There are some wonderful people working there, including the hostess & another manager who had always been helpful. This was as ridiculous of experience as I've had with a chain restaurant in quite sometime. Moral is eat at restaurant if your going, do not order over the phone, only internet. If u do pay there have 15/20 extra minutes available with the understanding the hostess can only seat you or go find someone. And donot expect a remake of food incorrectly done to be remade...

We have been before, it's okay. It's just somple food. This time was the last. We get seated our server doesn't tell us their name, doesn't have a name tag. Ask or water and she forgets, we had to ask the host/food runner to get it when she brought us our food. We also told her that there was no avacado that was ordered either. She told us she would get our server. I had eaten one third of my food slowly waiting for them to come. They finally did and took another one third of my food was eaten before they came back about ten minutes later. The avacado was brown, which I still would have eaten. But the plate was hot, most likely from sitting under the heat lamp. The part that pissed me off, besides the fact they forgot it, was our server brought us our food. Didn't see it wasn't on the top...waiting forever. But the worse was she brought it out a dirty plate! Huge brown spot, and you could feel the food on it, wasn't a stain...I wish I could have taken a picture of it but the server heard us talking about it and took it before I could take a picture. Also not all our food food came out together. I had eaten everything before the avacado had come. Never asked if I even wanted it. Which I really didn't. I wanted it off my bill, and to leave. It also was very slow service besides that.

Yes I am hard on them, me and everyone in my family is in the food world...Never...

I’m giving three stars because the service itself has been typically quite good. Ray and the others are great. They loose the two stars because of this: a few months ago they never brought my food, but brought everyone else’s and then finally realized after we were sitting there that I still hadn’t gotten mine (waitress was missing entire time and someone else brought out the food)

Then again, we went as a couple and my requests were basically ignored. Didn’t get iced coffee. Received a dish that was similar, but not what I was pointing at on the menu when I was ordering and making sure to be quite specific. Again, barely ever saw the waitress.

Then AGAIN, ordered and my bf got everything he ordered. I just got my pancakes. It took forever to get the rest of my food after multiple people claimed it was coming right out. Finally saw the waitress who is very nice, but noticeably absent most of the time checked again. Ran out of coffee, asked for more, still waiting. Finally got everything.

I just want to emphasize that there is something wrong in the kitchen here. Food is decent. Service is great, just stretched too...