Mediocre food, they skimp on items and the owner has a poor attitude towards customers and his employees. I had a problem recently with same menu item I ordered today so I brought it up. To make sure it didn't happen again. Soooo they upcharged me for what was a "special request". 🙄 I paid without realizing it. Addressed the issue once I realized it and brought it up to employee (nice guy). Owner initially refused to correct it through same employee. Food delivered. I ate. Menu item disappoints again so I photographed it to show the owner the issues when I talked to him. Finished eating and I addressed it with owner. Explained situation as polite as possible. Out of the gate the owner had arrogant attitude and said "we're having too much conversation" about the issue. Yet, he had time to go off about his shortcomings as a manager and running a business. For the record...I've run 2 pizza joints in the past and have owned 2 other businesses (23+ years business ownership experience) in the past. This really wasn't about my $4 upcharge at this point. This is about quality and caring about the products you send out. And customer conflict resolution. He clearly doesn't like his product/portion control shortcomings pointed out.

To show him an example of the "issue" I showed him the photo of today's purchase. I take pictures of food all the time. His response "of course you took a photo of it". I didn't say it, but thought YEAH I TOOK A PHOTO OF IT! IN THIS CASE FOR PROOF! The owner PROPERLY refunded my improper upcharge.

The only thing he got right in this whole interaction was his chippy "you're not my bro let's get that right" comment. And he's right...

SAVE YOUR TIME AND MONEY AVOID THIS PLACE.

Lost my business and that of my families and as many friends as I can tell.

P.S. The 12-5-21 Trip Advisor review (Kitchen) "Nightmare on Grand River"...100% guarantee it was the owner. Described by more than 1 person (I've talked to about it since) in the Brighton business community as a "hothead".

To the owner: Use this as a learning experience. DO better. Or...don't and lose more customers. ZFG.