Starbucks — Restaurant in Brighton

We ordered two hot coffees in your drive through; A grande Mocha and a Vanilla Chai with pumpkin whip froth. When ordering, your employee was extremely rude and rushed us after rudely explaining they were out of pumpkin for our initial order request. We settled on a Grande Mocha and a Grande Apple Crisp Macchiato. We rolled up the window and looked at each other in disbelief of how poorly this lady treated us. Wow! This person should not be the voice of your business. PERIOD. We proceeded forward to get our order, waiting a bit for the second coffee. We left, took our first sips and instantly knew both were wrong. The Mocha tasted of chai ( my husband detests spice flavored anything) and the Apple Crisp had very little if any taste to it at all. Having ordered it before, it wasn’t even close. Both were disgusting. We turned the car around and went back, walking inside this time. The pony tailed young lady looked extremely annoyed that we were asking for a different Mocha. While waiting, I looked for a coffee bar to fix my tasteless Apple crisp, hoping to just add a packet of sugar or to stir it at the very least. Nothing…no where do you have anything like that set up. So again, we had to bother the young lady for two packets of sugar. My husband asked, and she blatantly ignored him, we stood there a few seconds and he waited patiently as she had started making another drink order. She looked up at us and my husband asked again for a second time. You would have thought we asked for a five course meal! She rolled her eyes and begrudgingly handed him my sugar packets and promptly turned away. At this same moment we heard and saw the lady that took our initial drive through order, she was leaning over another countertop section working on a drink. She looked at us as well, but did nothing. There was never a simple apology for the chai in his mocha ( I get it, it could easily happen with numerous flavors) or even the consideration of our money not going towards what we ordered. Both employees were beyond rude and I refuse to be treated in that manner, let alone pay someone to treat me poorly. We frequently buy from Starbucks, but this really left a bad taste in my mouth, literally. We will find a new coffee spot to...

Funny how you go in, order your coffee and it gets messed up. Hey things happen but when issue was pointed out, this location made me repurchase my order instead of making it right. Then they proceeded to ask me if I wanted the messed up order that I paid for… how about fix your mess up (it was literally another $7 out of my pocket to walk out semi satisfied)… do better.

Update… to the Starbucks (Owner) that responded to my review - it is quite pathetic that the response I get from you is to go to the contact page… where the only way they would assist me was by providing receipt information from my transactions. If I ever return to this location I will be sure to obtain a receipt, staff member name as well as active manager information and keep for my records because again… it is insane I had to buy two coffees in order for my order to be corrected. Make your staff aware they need to present receipts for this information because it’s the only way customer service will assist them with a situation like this. That’s some of the best “customer service”...

I have been a long time customer of this location not only for the good quality of coffee, but because of how much I liked and appreciated the people making it. But I have to say, within the past 6-8 months of coming here it has become somewhere I have started to avoid. New management has completely destroyed what used to be one of my favorite parts of the day. They’ve hired new baristas with absolutely terrible attitudes who can’t even bother to look at you when you’re at their window. And they’ve gotten rid of the baristas that made Starbucks what it used to be, all because they can’t afford to pay higher wages or maybe they just can’t handle that the people below them, are better than them. You can tell the new management has no idea how to properly lead a crew, because more times than not do I have a poor experience here with newer staff, and when you’re consistently having bad outcomes you can’t blame anyone but the leader. Hope they get...