Jimmy John's — Restaurant in Bristol Township

HOPING THE MANAGER SEES THIS

A ton of people behind the counter, 3 just for making the sandwiches. another 3+ for everything else. It works for portillos but not here

Very inefficient since they take turns standing around waiting for the person before them to finish their part. While a handful of us wait for our food.

Because of this, a simple tuna unwich they made incorrectly. Every single time I've ever ordered one it came with tomatoes and the avocado spread and they did not include that. Because of this it was the blandest thing I've ever had. Even the tuna didn't really have flavor. I was on a short lunch break and didn't have time for them to remake it. So I asked for extra mayonnaise just to try to get through the sandwich

Never seen Jimmy John's this slow. From order to getting the sandwich was 7 minutes. If it was just one person doing the sandwich all the way through for each person, it would be twice as fast, less for payroll, And less incorrect orders.

And The water tasted terrible from the dispenser. Not sure if the water source is bad or if the machine just hasn't...

We've had them deliver to us for the last three or four years and they've always been slow. Called today to have delivery and they told us they don't deliver to us. I explained they always have in the past and the kid suggested we call another store which was about 4x further away (Aurora) then they were. I explained that to him and asked if there was one in Yorkville and he said he didn't know. After hanging up I looked and found one in Yorkville but their store was still about 3 minutes further away drive time. I called them regardless and they don't deliver to us either. I find it amazing the Montgomery store did not even know there was a Yorkville one and didn't even make an effort to help me. Apparently driving a couple miles to the same address they have been delivering to for years was too much of a burden for them. I doubt he even looked up the address to see how...

I had the best experience here today. Lately I have dealt with so much from my husband passing, to my job being eliminated here and relocating to a different state etc. So when I placed my order and came to this location to find out that I placed my order at the Oswego location and not the Montgomery location I almost broke out in tears. The gentleman that assisted me helped so efficiently and so professionally. He looked at my email confirmation to verify where I placed my order. He then called the Oswego store to have them void out my order so that he could ring it up at this store and remake my sandwich. It's hard to find good customer service nowadays so when I do get it, I have to make sure that I praise it....