Popeyes Louisiana Kitchen — Restaurant in Brookhaven

I went to popeye's in brookhaven to have a bite to eat. Mind u I don't eat out much. But popeyes usually is got to for since the chicken came out. But this one visit on 8-23-20202 didn't go all so well. First nobody showed any etiquette. But upon receiving my order spicy chicken sandwich combo with a 1/4 lb. Of shrimp. My food was cold but because it was mostly a older women staff I didnt really want to make a fuss. But then I thought hey it dont matter whose back there I paid for it and it should be right. So I go and tell them that my sandwich is cold. And the manager say I cant see how your sandwich is cold we made it fresh I said i dont know what u did i know it cold. Manager kept talking insisting that the sandwich couldnt be cold. While fixing me another one saying they was going to warm the bun up which I told her has no bearing on the sandwich being cold. So I receive my sandwich the the bun was burnt but I could deal with that but after a few I thought about how the manager treated and made a.complaint about that . So I showed her the sandwich. Which I would have accepted. But they e added insult to injury. I say like this if not there to serve the public u may to...

Popeyes here … is ridiculous. They have young people who plays inside and outside Popeyes and the closing manager is no better because she allowed them to play. My problem is how you gonna close an hour before closing time. With no explanation - If read the previous post this seems to happen all the time. It’s false advertisement from 10-11 pm drive thru. Now if something else was going on maybe ran out of chicken like they normally do that’s understandable. But allowing a customer sit in the drive thru for 10 mins and don’t say thing over intercom that is poor customer service being that you close at 11 drive thru and your employees block the drive thru lining their cars up so incoming cars can’t go thru. And use foul language over the intercom cause I took a picture of the times off the door after I drove thru the second time. Retrain your employees and managers. Hell they are no more tired that...

This may have been the best Popeyes that I have ever been to. The food was wonderful! Tasted exactly how it supposed to and tasted fresh. The wait was a little bit long to order but i don’t mind waiting when you see everyone working to get their job done as fast as possible instead of playing around and talking.

Edit: 2 years later and every time I go to this one location in Brookhaven, it is exactly the same. You don’t hear people screaming and cussing in back the line. Everyone is busy working to get your food out as quickly as possible. It’s always busy so there’s always a wait but your food is always right and it’s always fresh. I have two Popeyes near where I live in Louisiana and I don’t go to either one because the food either taste old or it’s raw. Even received moldy chicken once. So we just don’t go, but I will always stop for Popeyes...