Panera Bread — Restaurant in Brooklyn Park

I met up with my girlfriend here for some coffee time and to have sharing time about God and family... I decided to dress up in my Halloween costume with pumpkin spice latte on the front of this pullover outfit... It was fun to surprise my friend and then when I went up to get my coffee and my cooked egg the staff were having a meeting and the one manager thought I looked so cute in my outfit and she said to me afterwards that they just wanted to inspire their own employees also and by me coming in dressed up they got a good laugh out of that so that was pretty cool... I had seen Ben Leber, a Vikings football player now retired and he had worn the pumpkin spice outfit on Twin Cities Live last week and I got such a hoot out of it that I decided to go and buy a couple for myself and bring one down to my daughter's house and my husband and I dressed up in them also, but I think it also encouraged the employees at Panera Bread which was so cute... It took a little bit longer for me to get my cooked egg but then when I got it, it was really tasty and I never knew that I could just order a scrambled egg there so that is cool... I love the new Panera that has just opened up out here on Highway 610 and Zane Avenue, it is really a cute restaurant and the people seem pretty upbeat... God bless you all as you serve your customers, I know I always enjoy Panera quite a lot and actually worked at a Panera store in Orlando and Tampa Bay some...

Your food, service and atmosphere doesn't even deserve a rating. I understand places like this can get busy. I waited a total almost 20 mins to order through the drive thru, pay for my food and receive it. After driving away, I looked at my sandwich. I ordered an Avocado Grilled Chicken BLT. I did not get that and received my sandwich with little cheese and basically 5 pieces of chicken with literally nothing else. I drove back only to show the first person I saw working the front. Even she gasped with air and brought it back to someone to remake my sandwich. I waited a total of 6 more mins and finally asked for a refund. The cashier then said if I was sure I don't want it bc its an additional 5 more mins for a sandwich I've already ordered. I received no apology from anyone. After leaving, maybe if I left a bigger reaction, would have made a difference?

I was so mad I forgot to get a stupid picture.

I will never come back here and will share my experience with others. This location or the manager needs to...

There was a worker named Yomi who made the experience of going to Panera such a blast. As someone who works in the service industry, it is very rare to see a manager make an environment where all the staff feel cared for. Every time I was there, I always saw the staff laughing and joking when he was on the clock. He was the reason I even got a SIP CLUB SUBSCRIPTION. I just cancelled my SIP CLUB today because I heard he was fired. The warm place that felt inviting and comforting to stop by feels incredibly robotic and unnatural. I knew that him getting fired was absolute nonsense when I came in one day for all the staff to inform me of his firing looked as shocked as I was. I personally think the GM had it out for him and just didn't like that she couldn't connect with the staff as well as he could. It's so hard to hire decent people and to end up firing them out of envy is insane. Very...