Raising Cane's Chicken Fingers — Restaurant in Brooklyn

We have visited this location twice before (it is an hour from our home) and have come to enjoy Cane's, but today seemed to be an off day. The employees were rude and disinterested. The line was wrapped around the building, so one would think that they would be cranking out food and that it would all be piping hot and fresh. Not so. Chicken strips were barely warm, the breading was not crispy, and the meat itself was oddly spongy. It seemed to be lower quality meat than our previous visits. Not the quality we had come to expect. The fries were okay but also not great. We waited in the drive thru line for 35 minutes and then pulled into a parking spot at a nearby business to eat. I could only choke down portions of 2 of my 4 chicken strips and a few fries. The toast and coleslaw were good. Canes sauce was delicious as always. We left disappointed and hungry. We had to stop for additional food on the way home. I was excited to recently hear that a Cane's location is coming to a town 10 minutes from my home, but now I am no longer excited. This visit left a bad taste...

I went there and places an order then I remembered I need something else so before she said that's all for you I interjected and said one more thing. I said what I wanted Waited to her her confirm the oder....nothing I said hello....nothing is honked....nothing I Waited a good 5 mins saying hello hello until someone pull behind me. I told the lady I don't think Noone is here so she pull to the other drive-thru lane and someone answered so I drove off and another guy was behind and I heard someone took his order. I went to the pick up window and asked what happened her excuse was "the story that I heard was that she took your order and than you asked something and she didn't understand". So excuse me if I have this wrong when you don't understand something do you A. Ask again B. Ask someone if you dont understand C. Ignore the customer

Because asking someone to put those take out paper liner in your styrofoam box because Hot chicken goes in there is hard to understand apparently and deserves no answer and no good...

It's terrible my 1st experience with Cane's was far from perfect. How can someone not count Chicken Tenders? Missing tenders in 1 box and missing extra fries in another and can't forget missing paid for extra Cane sauce. My daughter eats Cane's all the time and has always raved about the freshness... Maybe just a issue at this location? She was also disappointed with quality. I guess I expected more of a crunch with the breading. Yes cooked thru but soggy, seemed more like a baked tender than fried. Again fries also were very soggy-seemed more undercooked than anything else. Driving 35mins was definitely not worth the cost of the meals. When calling about the error the 'manager' asked me to come back, 'they will fix it. Doesn't help me when I will not be back anytime soon. I know these chicken spots are busy but multiple errors in 1 order is a bit too much....