Buffalo Wild Wings 'GO' — Restaurant in Brownsville

I placed an order on the BWW website provided by Google Maps for delivery from the "Buffalo Wild Wings GO". Immediately after placing the order, I received two emails: one, a receipt and the other, an email stating "Uh Oh! Delivery driver had to cancel". The second email explained I needed to contact the establishment for either a refund or a discount for picking up the order instead. I called the establishment to inquire about the cancellation and was informed this place DOES NOT OFFER DELIVERY (even though the option was available). I was also told the order was not received even though my card was charged. I was placed on hold while the worker spoke to a manager and after 13min of waiting on the line, the call was dropped. I did not receive a callback. Shortly after, it appears a reimbursement was issued. I hoped to retry the order again (this time through the app instead of the website). But then, as I was selecting an online exclusive deal, the app stated the location did not offer that deal anymore. I reloaded the app again and the deal was still there; I made it all the way to the checkout page.

Ultimately, after so much uncertainty, no response/explanation from calling, and hiccups in the app, I refused to take my chances with this establishment through online mediums again.

It is likely this was purely a website/system problem, which happens. I just wish someone at the establishment could've helped/taken my order through the phone again instead of waiting a while only for the...

I wish to do a formal complaint against the service that was rendered by your staff to me on 23rd April 2025. On the aforementioned date I had gone with my parter to your restaurant and had asked for the 20 TRAD BUND with drinks. Since the time that we approached the cashier she was in a pretty bad mood we asked for the special and she immediately said we couldn’t share with us even asking yet . We were served the food within 20 minutes the wait time the restaurant had no customers and they still took time to handle the order. Cashier with the situation will be described as the lady with the hello kitty and pins of hello kitty as well on the cap since she didn’t have a name tag that can describe who she was . I asked the cashier for extra napkins cashier responded “ you said extra napkins” rolling her eyes she handled 2 sheets of napkins . Your restaurant is one of the premier destinations in the city when it comes to wings, and the incident on Wednesday has shown poorly on your staff . Please look into the matter immediately and I hope you will take necessary action for the...

If I could rate less than 1 star I would. Absolutely the worst experience I've ever had with any restaurant. I placed an order at 9:14 PM for a 9:50 PM pickup. I showed up on time and was told it would be "just a little longer." That turned into over an hour and a half of waiting, with no updates—just the same vague excuse every time I asked. Finally, at 11:22 PM, I was informed that my order hadn’t even been started. Why? Because they decided to push it behind other orders without bothering to tell me. Completely unacceptable. And to top it all off, to refund my order it would take a couple of days since they had other customers who they needed to refund. Buffalo Wild Wings wasted my time, showed zero accountability, and clearly couldn’t care less about...