Papa Johns Pizza — Restaurant in Brunswick

This is a first impression review of my experience attempting to place an in person order at the store and not of the food quality. I walked in to the store to place an order. Only one person was working in the whole store who was working on an order. The person came to take my order before finishing the order and was not wearing gloves. As the person typed my order with flour all over their hands I noticed they had long unkept fingernails with dirt under them. I was immediately turned off from eating anything they would prepare as it did not appear the person had been consistently washing their hands. As I left without finishing my order, I noticed what appeared to be an employee entering the building's side door with several teenage girls, who looked to be too young to be employess. This place appears to be more of a hangout location and less as a place of business that values cleanliness and the health of their customers. The store by all accounts from what I witnessed in 5 minutes is very poorly managed, and personnel are most definitely not adhering to sanitary precautions when it comes to food preparation. Not one employee was wearing a uniform, or even a Papa Johns shirt, which I found to be odd. The people who appeared to be employees were all wearing normal street clothes. I used to work for this company a long time ago. Things have certainly changed in the last 20 years. We wore uniforms in those days, was coached daily on clenliness of our work areas, and was always expected to wear gloves and wash our hands anytime we started or stopped preparing food. I am truly disappointed, but...

On 12-20-24 I ordered 2 medium pizzas for the family. While eating my 3rd pepperoni slice,I bit on something hard. I found a small gray/black screw in the pizza. When I called, I spoke to a female general manager. Even though my pizza boxes were placed directly from the driver onto my kitchen table, the general manager said; “it did come from us.” I explained to her that the pizza was brought directly to my kitchen table, never encountering anything that had screws of any kind. She acted like she didn’t believe me and just said she would refund my money. I asked what would have happened if my kid had swallowed that and choked? After hanging up, I double checked my kitchen to be absolutely certain no screw could have gotten into the pizza on my end. I called Papa John’s back, speaking again to the same manager, and asked her to double check her oven so that this would not happen to anyone else’s pizza. She responded with “yeah, I’m gonna reach my hand into a hot oven to look for screws”. Then she said she had been there since 8am and the screw did not come from there and hung up on me. I have never encountered a manager who had such disregard for listening to a customer. I’ll never be ordering from this Papa...

Normally papa John's does OK, But of course in Brunswick that can't be the case. Add a quarter to midnight I called and ordered a pizza ( because nothing else in this town was open), They took my order, They took my money, And then decided not to make the order. And I do understand it was a quarter of an hour until they closed for the night, But if you're done serving food at 11 or 1130 then that is when you actually close to the public. They managed to charge my cardWithin just a few minutes of the order and yeand yet when I called this morning to get a refund or to get my pizza somehow they are not able to do a refund for at least 10 days, It is a miracle that they were able to get my payments so quickly but my refund will not be here until over a week. If they had apologized in any way I would not be posting this. My only advice is if you are going to order make sure you do it an hour before they actually say when they close otherwise your chances of getting a pizza go downhill greatly, And honestly let's face it it's not great it's...