Dairy Queen Grill & Chill — Restaurant in Brunswick

The last three visits to this location on Pearl Road in Brunswick have truly been awful. I kept returning thinking it was a one time thing but they have messed up my order completely every time. They forget items that are ordered, they give me things that I didn't order or they give me the wrong sizes. I also ordered an arctic rush and they didn't even put the Correct flavor or enough syrup in and it was just plain slush. While waiting in the drive through for over 15 minutes for someone to actually take my order they made me repeat myself at least five times and they were very rude. When I got to the window it was another five minutes before I was even acknowledged because there are children working and they clearly care more about laughing and screwing around than helping their customers and making sure they make orders correctly. I've never been so dissatisfied with a Dairy Queen before in my life. My boyfriend has had the same awful experiences every time he has gone to this location also. I will be e-mailing corporate because I was charged for one size and given smaller sizes and missing items from my order. I truly hope that someone looks into this because it's giving all of the other dairy queens a bad name. The fact that on google this Dairy Queen has 1 star out of 5 should be a huge red flag to management. I think that a team of circus animaIs could run this location better than whoever you have in charge of it now. Im questioning whether or not the person running this place is a high school graduate. Rain Man could operate a Dairy Queen better than this one is operated. I will never go to this Dairy Queen again because I will be going to Honey Hut where I am served the correct order, in a timely manner, by...

I have loved DQ for a very long time. Normally every location has some differences, but the quality of food is typically the same. Unfortunately, for this location (Brunswick OH, Pearl Rd.) the quality of everything deserves less than one star.

The staff is incompetent, in terms of customer service and the food they provide. Normally when I get fries from other locations, they are falling out of the container due to being overfilled, which of course I appreciate. At this location, they are always less than full. With Ice-cream, when I order a medium, I get less than a small. They apparently never learned how to fill up an ice-cream cone, since this is the only location where my ice-cream cone looks like something a three year old would try to do. The ice-cream is almost always starting to melt even before they hand it to me. If I ask for it to be dipped in chocolate, they hand me something that is half melted, falling off the cone, and extra small in size. One time I purchased a cake from this location, it was already starting to show signs of being frost bitten, either by being too old or by them not monitoring the freezer temperature properly. Several of my friends have reported the exact same experience here.

Update: I heard this place was under new management, so I tried going back today (4/24/16), looks like nothing has changed, still the exact same joke of service and food as always. From now on, I will drive the extra 10 minutes to get the the DQ options located in Strongsville or Medina. This location is an absolute joke...

I hate to say it, but don't waste your money going here, there are plenty of other ice-cream places nearby.

Update 2: Contacted this location online to file a complaint. No one...

Horrible. We just moved to the area and this location is the closest to our new home. We love blizzards and have never once had an issue with any other Dairy Queen we've gone to. We even preferred them to a Honey Hut which was close to us at our old house. Well, we have gone there a couple of times in the year we've lived here and let me tell you it is a nightmare every time. I understand that people have a bad day at work every now and then but this place is just one disaster after another. They don't even put enough candy in the blizzard. I even went as far to order "extra stuff" in it after a few tries and there still wasn't enough compared to other DQ's I've been to. The drive thru line is always horribly and unnecessarily long and when you finally reach the window the employees are just rude and you can tell they don't want to be there. I never write reviews like this and I try to give people the benefit of the doubt but these place just appears to be horribly run from the top down. It looks like we will be a honey hut family for now on since they are once again close to us. It's a shame but I refuse to pay for poor products and service over...