Wingstop — Restaurant in Brunswick

I noticed quite a few bad reviews on here and the place just opened in the last week or less. My guess is that they were completely slammed with walk in orders, phone & online orders which made some people have to wait longer than they felt that they should have, especially the walk in's.

I really don't know but that's my guess because I went there on the later side and before going I went online and ordered my wings. Super quick and easy ordering process, within seconds received the confirmation email with my pickup time. You think from the time I ordered through the time they said that my stuff could be ready was about 15 to 20 minutes. Went up there right in that time frame, told them my name and they handed me the bag instantly. No issues whatsoever. The guy is the counter was nice enough and the wings were actually fantastic! I've had Wingstop at other locations in the past and more than that impressed at all, but it must depend on the freshness of the wings because they were very good. Crispy but not overcooked, sauced but not a large puddle of it at the bottom of the box.... I would recommend giving them a try, even if you had a less than ideal experience the first time. I would just recommend going online & ordering your wings though instead of just showing up. I'm sure this makes the experience easier for everyone...

Loads of room to grow. Ordered online and the pick up time was 28-33 minutes. I got there 5 minutes early and they told me they're backed up its going to be another 10 minutes. After 20 minutes they told me they would work on my order now (so apparently when they told me 10 Minutes before, nobody had actually worked my order) even though there's other people in front of me and it took another 20 minutes. I saw the front of the house staff tell people many times their order would take another 5-10 minutes or they're working on it or bagging it and people waited at least another 20-30 minutes.

The wings were ok. Not greasy, which is a good start. My son and wife liked theirs. I had dry rub wings. The lemon pepper barely had any seasoning on them. The Louisiana Rub wings had no seasoning at all on them.

Look, I get that you're backed up, but the front of the house staff acted like they're the victims. While the kitchen staff was busy they really didn't have much to do at all the entire time I was there. At the very least I guess they could have done some quality control I do regret tipping when I placed the online order. Won't do...

As much as I like the wings, when ordering online I've learned to show up at the end of privided ready window because the Brunswick location is typically 5 minutes after the end of the window. In the past that has been tolerable but tonight I stood in the pickup line behind another individual for more than 10 minutes without any acknowledgement from the staff. People in the line eventually starting trying to get the employees attention and it turned out everyone waiting line had wings already ready and on the racks...they apparently just didn't have time give it to us. I know this is a new location which is why I've tolerated the longer times in the past but to just ignore the customers who ordered online for 10 plus minutes is simply not acceptable. I'll try to enjoy tonight's luke warm wings but don't plan on returning to...