Wingstop — Restaurant in Buckeye

Let me start by saying I love when Janae takes and makes my order. Ever since I’ve craved wingstop during my pregnancy she really takes my order seriously and understands I can’t eat it unless it’s made the way I tell her I give her five stars. She’s amazing. As for the general manager that answered my phone call at 445 July 1st she was extremely rude. I told her I need my order done exactly the way I relay it to her because I am pregnant. I give her my order and she says “well what does any of this have to do with your pregnancy is there an allergy.” I said no no allergy it’s just I don’t want to spend $50 on an order I’m not going to be able to eat due to pregnancy cravings and food aversions. She then tried to go back and forth with me saying “well I never heard of this before, this isn’t about pregnancy and I’m the general manager.” Ok you’ve never heard of food cravings or food aversions when something isn’t made right during a pregnant got it. She also told me my order had nothing to do with pregnancy and when I asked for Jessica she wouldn’t place her on the phone. I decided to call Watson instead.

If I’m going to pay $50 for 28 wings two fries and a drink I want to make sure my food is made the way I ask. I appreciate her asking about allergies but discrediting my cravings and food aversions when I’m spending all this money is rude and I just won’t order here unless Janae places my order. This one star is for my experience with this general manager who feels like she knows everything and wants to go back and forth with a paying customer about adding extra seasoning to certain wings and side....

Food tasted fine but several times, this location has given all drums when ordering a mixture. I normally get take out and don't check but the last several orders, I have received majority drums over flats. 9 drums, 1 flat or 8 drums and 2 flats. Nothing wromg with drums, i peraonaly like a mixture. This last trip, I checked before leaving and sure as 💩 9 drums. 1 flat...🤷🏾‍♂️ I asked the guy up front if I could get a few of the drums swapped out for a few flats and he like, hold on, runs to the back, comes back to front saying it will be 18 minutes for flats. "What...20 minutes, for like, 3 flats bro! That's a bit ridiculous dont you think?" my response! He runs back to to the back and comes back with some young lady asking what's the problem. I open my box of wings and showed her, it was all drums and 1 flat and if I could just get a few flats swapped out, I wanted a mix. The young lady tells me with an attitude, there's no guarantee it will be 50/50 and that what they picked, so that what I get. I rsepond with i wasn't expecting 50/50 but what you gave me was 90/10, don't you charge extra when people order all flat or drums, db? ....long story short i got my flats but they literally made me wait over 20 minutes for 5. I just ate my...

A little bit of customer service goes a long way when you are busy or new. We love Wingstop and I want to try them again, but the wait was insanely long. I’m okay waiting if the experience is good, because I recognize places get busy, and I only needed to purchase two gift cards. I waited in line for 32 minutes. Twice she asked if I was picking up a to go order and both times I said no I just need to purchase some gift cards for Christmas. She acknowledged that and said nothing else. I finally get up to the cash register and they tell me it is cash only for gift cards. Awesome. You didn’t think to tell me that during the two other times I let you know I was in line for a gift card? And then she just kind of shrugged and was like you don’t have cash? No, I don’t have cash. So then the frustration is compounded because there were multiple opportunities to let me know that gift cards were cash only while I was waiting in line instead of making me wait a HALF HOUR until I got up to the register. These are little details that make a...