McDonald's — Restaurant in Buffalo

Mcdonalds, like most fast food places is usually a place you go to dine at due to either availability, cost or convenience. In Buffalo, New York there is only a select few locations of Mcdonalds that most people will attend to order food due to various reasons. A lot of these locations have bad reputations either within the neighborhood, the location’s cleanliness, quality of food and or customer service. Mcdonalds located on Elmwood Avenue is in a convenient location surrounded by other major businesses in a nice area but is still a major disappointment.

Mcdonalds on Elmwood avenue is an urban location that is you would assume have better service then others due to its lack of major hardships, as well as the remodeled structure of the outside and in. Nobody wants to eat in a dirty environment whether it is dirty where the food is being cooked or whether it is where you consume the food.

You chose the McDonalds on Elmwood Avenue assuming it would be cleaner than the other Mcdonalds locations, but instead when you walk in the tables are usually not cleaned off, leaving you to look for a place to sit and eat when you are trying to dine in. Also, the drink machine station is a mess with lids for the drinks on the ground, spilled soda on the counter and straw rappers all around.

Since your expectations were higher you typically would expect good fast and friendly customer service but receive typically the total opposite. The store is usually packed on the inside, causing a long wait to order your food. By the time you get to order food your patience level has already dropped, and you are somewhat aggravated. You finally place your order and all of a sudden, the person taking your order has an attitude with you as if you killed their pet goldfish. Your patience slowly begins to diminish as you wait three times the length that you are supposed to wait for you simple meal. During the wait for your food, you notice the workers that are supposed to be making your food simply cracking jokes with one another as well as talking and doing everything but what seems to be making your food.

Customers of this establishment tend to make special requests in their orders as most people do, such as ordering a burger without certain condiments such as ketchup, mustard, etc. At this location there has been multiple reports of a customer ordering “no ketchup” and receiving extra ketchup, and even the other way around where they give you none of a condiment you asked for extra of placed on your burger. There has even been reports of people ordering burgers receiving burger buns without any meat in between.

The worst part about having hardships at a fast food establishment is when it is time to talk to management and report an incident, being the manager usually takes a while to come speak with a unhappy customer, making it easier to just give negative feedback online. Nobody wants to wait 30 minutes to bring up an issue that deals with a two-dollar burger.

Compared to some other locations, this Mcdonalds is golden. The issue comes about when your expectations are high due to comparison to other locations. Just because the neighborhood is nice that the restaurant is placed in does not mean the customer service is decent or standard issues will not be relevant. Mcdonalds is typically ordered due to convenience and or price range. I would highly suggest doing research on an establishment before going there to eat especially, as the surrounding area is not always the best way to judge an...

I don't make it a practice to review big chains or big box stores but this by far was one of the WORST experiences I've had in a long time.

My niece wanted McDonald's after her dance class so I ordered her a Big Mac meal for pickup in drive thru. 1st mistake by me...there were quite a few cars ahead of me waiting but usually when you provide the mobile order # it goes pretty fast from there. For the time we waited, I could've gone to a restaurant and gotten my food served quicker. The person who was on drive thru was unable to locate my order and after confirming the address was correct, we agreed that I should come in as it was probably switched to carry out. At this point, if it were possible to cancel an in app order, I would have.

Upon entry, there were quite a few folks waiting to have their order taken. Since the person on drive thru told me they didn't have my order, I didn't look at the pickup station. There started to be grumbling from the other patrons as the McDonald's folks couldn't be bothered to acknowledge any of us, they spoke up requesting service to which they were asked if they were paying with card or cash, if card use the kiosk. These interactions didn't take place over a matter of seconds but very long minutes. A few patrons left without service and another spoke up saying he was on his lunch break.

What was perturbing was some staff just looked at us, if you're on break during a rush please be out of sight! The one worker seemed to be upset and we bore the brunt of that. After 20+minutes, i got someone's attention and let her know I was still waiting on my order and she told me it was sitting right there in the pickup station. I didnt touch it when I came in store because the person advised they didn't have it and I despise when ppl touch my cup at Starbucks so I didn't dare touch someone else's potential food items.

I told the McDonald's worker that other people had touched it so I'd like fresh food...welp, she seemed to punish me by yanking the bag up flinging it on the counter at food prep, asked for another BM and walked off, again SEVERAL UNNECESSARY MINUTES go by and the sandwich comes out and she basically cast me aside. Another worker made my order and gave it to me.

I have to say that I really will NOT visit this particular restaurant again, I was left feeling like my business wasn't valued nor was my time appreciated. Just an...

I usually get good service but today I was laughed at I don't know if it was because the way I ordered my food but I know that I went to the drive-thru with every intention on inside because of the covid-19 situation and lo and behold I went to check my food and I was missing two cheeseburgers. So I calmly went inside knowing full well I was late to drop my step-children off to they're in father the kids are hungry, we have two separate cars my dad nephew niece wife my father's friend everybody still waiting to get their food and to hurry and rush off and here I am dividing the food and finding Too Short cheeseburgers. So I went inside and ask them The kids are hungry, we have two separate cars My dad nephew niece wife my father's friend everybody's their waiting to get their food and to hurry and rush off And here I am dividing the food and finding two short cheeseburgers. So I went inside and asked them politely if I could please have my two cheeseburgers They said sure then I asked him if they could kindly give me a free milkshake just for my time because I never planned on coming inside so I'm standing there waiting for my cheeseburgers while I see them muttering to themselves and talking about me right in front of me while laughing at me or about me Sure then I asked him if they could Kylie give me a free milkshake just for my time because I never planned on coming inside so I'm sitting there waiting for my cheeseburgers while I see them uttering to themselves and talking about me right in front of me while laughing at me or about me and they had to be my two cheeseburgers told me to have a nice day and I promptly asked them if they may even consider giving me something like a milkshake for my time Then the manager came over and said what's the problem and I explained to her what was the problem and she said they don't have any milkshakes I said what can you do something for me since I've been standing here for about 10 minutes and she said sure and she went and got me a Sunday and never bothered to put any dressings or ask me if I needed anything on it I kindly said thank you Merry Christmas and ask God under my breath to bless her I have ya...