Starbucks — Restaurant in Burien

This was the worst Starbucks trip ever. I don't generally vent my first world frustrations but this was so ridiculous. I have been a Starbucks customer for 25 years, I've been to locations all over the west coast and generally don't have bad experiences. When I came to this store I went inside and got in line, they had Napoleon Dynamite running the register and I'm pretty sure he had either just hit the bong ....or he was hit in the head with it because it was a grueling task giving him my single item order. I waited in line while the person in front of me ordered, taking an unusually long time, even for a Starbucks, but still...no big deal. Just as he finishes ringing them up a Cougar and her boy toy come barging through the door and right up to the counter cutting in front of me and another person behind me. Napoleon just stood there glaze-eyed and open-mouthed and took their order. When he finished with them I just stood and waited to be called up; then, from a borderline catatonic state he finally said, "neeexxt." He sounds just as much like Napoleon Dynamite as he does look like him. I said, "oh, so there IS a line then? I wasn't sure, I thought you were just randomly picking people from the crowd, haha," and began to give him my order. He stood there and pushed a couple buttons and then looked up at me, mouth still agape, and breathed, "whaaaat?" Now my amusement was starting to turn to annoyance, so I slowed down to a pace he seemed more comfortable with, about 3 wpm, and completed my order, or so I thought. He then had the audacity to openly comment to a co-worker as I was walking away about putting the tip jar further forward on the counter so people would get a hint. I just shook my head and laughed. They were very slow making drinks and people were visibly irritated. It was very disorganized and the people waiting for their drinks were all lingering right in the way of the door and the customer prep station. It's like the Wal-Mart experience if I had to compare it to anything. They all had attitudes and it took 20 minutes after the excruciating ordering process with Napoleon just to get ONE drink that consists of the ingredients: espresso, ice and mocha, that's it. I grabbed my drink and could tell by looking at it that there wasn't any mocha, so I asked the guy making the drinks if there was any in it and the little pink just snapped back, "you didn't ORDER mocha." I recalled very clearly the exchange with Napoleon and just said, "no, I order this drink the same way everyday, I know I ordered mocha." He took it and put some mocha in it, probably spit in it too but whatever, I won't be returning. All I can...

Would give a lower rating if possible, doesn't even deserve a star. I went into the store to order this morning, there was no one waiting or in line in the store. I ordered a warmed banana bread, blueberry oatmeal and a drink. The employee rang it up but did not prime it for my debit card, so I waited. She finally came back to the register and looked at me, I said my card is in, nothing is happening. She acted as though I did something wrong when she failed to send it through. Then I get my beverage, I ask for my food, it took a couple of times for me to ask. Got the oatmeal, I asked about my warmed banana bread, no response but she went to look at the running tape with stickers. By this time, a few people had come through with drinks and warmed food. She just then puts in my banana bread into the warmer - by this time it's been almost 15 minutes and a whole lot more folks had received their orders. While waiting, I checked my oatmeal - WRONG OATMEAL! By this time, I am late for work, I gave it back, no one said sorry or apologized for the error, just acted like robots, no eye contact NOTHING! I wait for another 2 minutes - I asked if my banana bread is burnt by now - she turns around and grabs it from the back counter. It was just sitting there - now cold. I ask for the manager because this was incredibly poor customer service. BTW I did not get a receipt nor did she offer me one and when I asked, they said it would be a minute... really? So they call the shift supervisor who they say is on break. He finally comes out, Robert is his name. I explained what I experienced and he said well there are drive thru orders, about the error with the oatmeal he said the person was busy that takes care of those food orders and about the banana bread he said first come first serve - I asked why they had people line up and pay because I was first and still not served? He did not apologize, he did not take responsibility instead he said "well, I was on lunch so I don't know what happened." This is the type of employees they have at this location. BEWARE! Could be because they are all Caucasian and I am not? Hmmmm... really think there could have been some racism here. It's my experience, sad commentary for this location. One day, each of these employees will experience worse in their life, I hope it brings this treatment I received from them to mind and they...

I came here in the morning for something delicious to drink and a croissant bacon egg sandwich. When you walk in the place it's very relaxed, laid back, and very comfortable. I went to go order my things and the lady was just staring right through me and didn't even say hello or good morning. She just stared through me and looked miserable. I ordered my food and she looked like it was a burden to take my order. I went inside because the drive-thru was so long. But then after I finally got my order taken, it took 15 minutes to get my order. By the time I got my order, they messed my coffee and my chai tea latte. Then they remade my chai tea latte and gave me my sandwiches, and I drove on my way to class. When I opened the bag to eat my sandwich, they had given me the completely wrong sandwich. It was not a croissant. The sandwich tasted horrible, not fresh at all. I couldn't go back because I was going to be late to class. So I started drinking my chai tea latte; and it was no froth to it. It was horrible and flat, tasted like water with flavor in it. I was so aggravated because I love Starbucks and have never had an issue with the other ones that I go to so far. I will only go back to this one if I need to on my way to work or class. Other than that, from this one time of trying to grab a simple drink and sandwich, it was not worth going to or paying the money for the food or drink. I wasted my valuable time and money and will not be going back unless I absolutely need to, or if I want to give them a chance and see if...