Dunkin' — Restaurant in Burlington

The lady making the food is very confused. Two days ago she insisted that my order was a huge catering order. I said I did not order that. She persisted and said that’s my order. I said I only ordered a sandwich, hash browns, and a 10ct munchkins which was obviously evident as that is what was on my receipt. She somehow managed to put those items in with the catering order. Today I ordered a sandwich, hash browns and a wrap. She forgot to put my sandwich in the bag. I noticed while in the store and asked for one to be made. She grabbed my bag and made one and tossed it in. I get to my office and find out that she took the wrap out and put the sandwich in. I feel bad for the lady because she isn’t malicious she’s just clearly very very confused and overwhelmed. Make sure you check your items before you leave!!

Update: once again I checked my bag and I was missing the hash browns. Different lady this time. I asked her for the hash browns and she didn’t believe me. I showed her my receipt and she got snarky and said “oh I didn’t put them in the bag?” as if she was challenging me. I gave her the bag and she rifled through it. Finding no hash browns she tossed one in there for me. I left and found that she threw the hash brown bag in upside down. What is...

The experience in this Dunkin' is unfortunately, pretty awful.

I live within walking distance and have come here dozens of times to form an opinion. Employee morale is always really bad and it translates to poor customer service. The employees always seem overwhelmed and generally unequipped to deal with the job. Whatever it is, they're totally incapable of moving the line during a rush. God help you if your order gets lost during the stampede.

It would never happen because corporate is a joke, but Dunkin' should temporarily close this store for several days and retrain everyone who manages and works here. I was recently yelled at by an employee to "pay better attention" because the store lost my order and forgot what it was.

Whoever owns this franchise needs to demonstrate some pride of ownership as well. I'd contend it's never particularly clean here, and there's a homeless woman sleeping at one of the tables in a corner, every morning,...

REALLY Dunkin Donuts really I really don't know what to say? Everybody loves Dunkin Donuts if you don't then you're from another planet cannot go without my a.m. coffee I can't even go to bed without my a.m. coffee because I need a coffee to get up to get a coffee so I just get it at night pop it in the freezer and it's good to go fresh iced coffee in the a.m. and there are so many varieties flavors there's a flavor for everybody flavor for a favor for a pringle just like the commercial but it's a coffee and it's wonderful Dunkin Donuts wow is about all I can say wow wow Bow Wow coffee Duncan's they go together like two birds of a feather can't have one without the other Dunkin Donuts just like peanut butter and jelly others have tried Starbucks overrated all the other fancy little coffee shops $20 for a coffee not happening Dunkin Donuts was one of the first and it will stay when...