Starbucks — Restaurant in Burlington

I had trouble deciding between one star or two, but the consistency and severity of the mistakes from this location for UberEats is enough to give it one star.

I was a Starbucks barista as recently as December of 2021. I know it isn't difficult. A mistake here and there happens, but most of my orders are wrong.

Today, I spent extra money to ensure I would get a good drink today, since I know they aren't the best and I really just wanted a good drink this time. I asked for my grande drink to be without ice and in a tall cup.

I didn't want it watered down, and I didn't want them to make it wrong by adding extra milk. Flling up a cup with milk just because I asked for no ice messes up the ingredient ratios. It definitely says I ordered my drink to be in a tall cup, I double-checked. They gave me a grande cup. It wouldn't be so bad if they had at least not given me the excess milk, but of course they did.

They might actually be doing it on purpose at...

The Starbucks used to be amazing and was always my go to. I have been going to this particular Starbucks for over 10 years. The quality has dropped significantly in the past 2 to 3 years. It’s 50-50 whether your drink will come out right. And to pay this kind of money for these drinks, and have them be ruined, is really poor service. Simple things like sugar or flavoring asked for isn’t put in the drink, or you buy a Venti and it’s half full. The quality is all over the place and is very, very unreliable. I wouldn’t recommend going to this one any longer and it’s really a shame because for many years it was a great Starbucks in a great location. I realize that complaining about a specialty coffee is a very first world problem. I get that. But when you spend hard earned money on it, it gets frustrating when the quality is so consistently...

This Starbucks has the worst customer service of any I’ve been in. The staff don’t even look up to acknowledge you when they take your order or give your items. If you ask them something directly they still don’t pay you the common courtesy of looking at you. This isn’t a one off, I go at least once a week and hate the experience. I wish there was another coffee place. Today I took the jug of cream over to the counter as it had ran out. I asked if they had another and the barista didn’t look up or say anything. I stood there for a few minutes because maybe she was busy. Turns out someone had gone behind me without saying anything and replaced the cream back on the counter. There’s just no need for that obnoxiousness. Time for staff...