EILEEN FISHER — Local services in Burlington

There were three people and one customer in the store. I was completely ignored and started my own fitting room after my arms got too full. Even my son commented that they didn’t seem to want us there. It was Thanksgiving Eve and they closed at 6pm. We were out before six but they had to unlock the door to let us out because they’d closed up early. Which reminds me—we tried going last year (we are usually in the area for Thanksgiving) and couldn’t because they closed earlier than their (already early due to the holiday) time. I get that you might not want to work until 6pm on Thanksgiving Eve, but don’t take it out on the customer. Also, this isn’t done mom and pop shop where it’s acceptable to sometimes close early if it’s not busy. The clothing is the only reason this isn’t a one-star rating. The staff, especially the woman who seemed to be the...

Beautiful clothing, inadequate customer service- Maybe Boston will be a better experience? My first Eileen Fisher introduction was in the Wellesley store about 18 years ago, friendly, helpful, smart, fun women. They dolled me up and $$ later I left the store with bags of gorgeous clothing and felt so great to have shopped there. THIS and the garments are what keeps me engaged with the brand but this stores team is lacking in understanding what a friendly warm environment, with helpful people is, what drives sales, and customer...

I’ve shopped at the most exclusive stores in Boston and NYC and never once have I been asked to leave my shopping bag from another store with the checkout counter. I don’t appreciate being treated like a criminal from the moment I walk in your door. The store is unappealing and full of elastic waisted maternity style, old lady pants and sweaters that look like bags hanging on their racks. The colors are drab and depressing and the prices are crazy. I won’t bother...