Starbucks® Mobile Pickup (Store# 66572) — Restaurant in Burnsville

I'm so disappointed with how management chose to respond to my inquiry to troubleshoot how and why I was charged $63.19 on July 2nd at the Burnsville Nicollet Ave Starbucks location when I only ordered a small coffee. Granted, I am in the habit of not requesting receipts for small orders and didn't notice anything odd at the time of check-out - I would have expected the barista to pay particular attention to the final bill and follow-up immediately at the time of purchase. Looking back, this isn't the first time I've had issues with an order placed there. There have been multiple occasions I've left that drive-through only to discover I've been given someone else's order. I know people make mistakes, but this seems to be an uncomfortable pattern that can no longer be overlooked. The encounter today (7/10/25) ended with the manager instructing the barista to tell me to follow-up with my bank???? No effort on the manager's part to even speak with me. So much for great customer service. Not that the franchise even cares, but this will be the last time I give them, or any Starbucks, my business. My advice? Never assume integrity or skill of staff especially at...

If I had left this review before August or September of 2024, there would have been far less stars and an irritated local customer who was consistently experiencing long lines, incorrect drink orders, and a lack of customer service. However, something changed in the last few months and the people who work there have been nothing short of amazing. My orders are always right, the line rarely takes too long and I'm always greeted with a smile. Whatever changed, I really appreciate it as someone who lives nearby and this is the most convenient location for me to go to. If you were previously disappointed, I urge you to give them...

Went to this store and ordered 2 venti iced white mochas. Doors were open and unlocked, husband went in to place an order, the guy at the register refused to give us a receipt and then told my husband to wait outside for the drinks and proceeded to LOCK the door. If you are going to close down the lobby, at least lock the doors behind the people who are already in there and let them get their drinks don’t kick them out in the cold after they have already PAID. Extremely rude and unprofessional. Will never come to this one again. Will stick with the one down the road or the ones in the...