Cold Stone Creamery — Restaurant in California

I came by here yesterday with my 2 kids. My daughter (6yo) ordered a cone with 2 ingredients. The worker asked us 3 times before starting the order which cone we wanted, after the 4th and 5th time my daughter interjected that we had said it so many times already. She finished the ice cream but to our dismay she put it in a waffle bowl. I was so unsure if it was a prank and my daughter looked at me to speak up but I decided it's better to just take it and go. I ordered my last 2 ice creams from the menu, unaltered and just said bowl since I knew they knew what those were. We went to color while they finished and to our second dismay for the 15 mins we were there, they brought over completely plain ice cream with no ingredient. I was screaming inside but was so over it that I just wanted to leave. I normally wouldn't take the time to write anything but what got me the most was that I was charged $40 for the 3 ice creams that were all incorrect and 2 barely even just ice cream. Such a disappointment to my kids who thought an ice cream shop would be cool and fun to go to but instead just leave annoyed and...

Two stars because service was friendly. Probably should have a bell though because I received an important call when I walked in, the server went to the back and I had no way of notifying her I was ready until she came out.

Now, the product. I was sick the remainder of the day. I actually sat in my car and consumed this, and couldn’t even get halfway through without discarding it. It was throw out the window on the freeway worthy. I got the most BASIC! chocolate & vanilla plain ice cream in a waffle bowl with gram cracker pieces. I can’t quite put my finger on the taste other than the that of spoiled milk. I tried to ignore it. I just couldn’t take it anymore. I didn’t even bother to go inside and complain. I just cried on the way home because I NEEDED that ice cream as I was having a not so great day. I drove out of my way to find this. I should’ve just went to the one in Moval/Riverside County. It is 12:47am as I’m typing this and I still feel nauseated.

Truly disappointed. Nice shopping center though 🤷🏽‍♀️ Waste of $12+. Will not...

Cold stone creamery Redlands ca is ok. Employee that was working all alone was friendly. I ordered the cakes way in advance, and they ran out of the color icing one of my girls wanted for her birthday cake. I didn't learn this information until I went to pick up the cakes. Definitely not a big deal, but it would have been better if they had called so I could choose a different color. Instead of when I went to pick up and they rushed the writing, so it looked like a child wrote it even more than the other cake because both looked very sloppy.

I expect perfection when ordering a birthday cake that costs more than 50 bucks a piece. I spent 110 bucks on two medium-sized birthday cakes. So again, I expect it to be on point. Unfortunately, they weren't perfect but decent.

Overall, it's an ok spot. I'm not sure if we'd order from this...