Phở Việt — Restaurant in California

This is the second time I’ve been here. First time, there was just one customer in the restaurant, however took a while to get my food. Had to go to the front counter to pay for my food, as they never brought me my check.

Decided to give them a second chance and come here due to the gloomy weather for the pho and thai tea. When I walked in with my 5 year old, I was told I can sit anywhere. We just stood there for a while because all the vacant tables had not been cleaned; there were dirty dishes and utensils on the table that needed to be cleaned. Again, We were told to sit anywhere, so we had to sit on a dirty table. After waiting for about 10 mins, they finally brought me the menu, took away the dirty dishes and cleaned the table. It took a while to get our food. When I got my pho, I had to wait for them to bring out the basil leaves, bean sprouts, lime and jalapeno. Then I had to ask for a fork and spoon and wait for a bit. I had asked for my thai tea, strawberry smoothie for my son and water, however it took a while to get our drinks. We were almost done eating our food when they finally brought our thai tea and smoothie. Never got our water. Never checked up on us. Had to walk up to the counter to pay for my food.

Service is very slow. Never coming back again due to slow service and the price. Prices have definitely gone up since the last time I’ve been here, which was just about 2 months ago. Can’t believe I paid $15 for a very small bowl of pho (seems as though they downsized their regular pho bowls to an even smaller size compared to 2 months ago), paid $16.50 for a comination fried rice (didn’t realize it didn’t come with any veggies at all), and paid $7.50 each for the thai tea and smoothie (they also increased the price in drinks tremendously). I also ordered pho to go for my husband since he wanted pho. Total price came out to be over $64. The food is extremely overpriced. This will be my last time here. Will not be...

Long story short customer service sucks! We ordered take out , my daughter picked it up, there was some miscommunication and they charged her for 3 orders. I did not know until.the next day , I called then. I was told to come in the next day after 3 which is a sat. FIRST PROBLEM WHY DIDNT THIS PERSON ASK FOR ANY INFO REGARDING THE PROBLEM? When I came in on sat and spoke with MAI, her initial response ," I know nothing about this i.need info"As I tried to give her said info she responded " The banks are closed we can't help you. GASLIGHTING!!! I was finally able to give her the info because duh our phones are computers and I could show her that they had already took the money , it was not pending. My concern , my daughter could not afford $100.00 overcharge. She was not willing to.look at anything and access the.problem, no.apologies, more stalling. She got the info and called me the next day and instantly refunded the money on a Sunday morning. Proving if she had takin a small amount of time it could have been resolved quickly. So.much disrespect. Disconnect, they need policies in.place for this situation. I felt discounted and gaslight Figure yo shit out be kind, be respectful, be polite it...

My to go place for Asian food. Nice and clean restaurant. Highly recommend that you try the "Roll Your Own Roll" Last item on the menu. It's an experience. Oh, BTW the hot bowl of water they bring when you order that item is not for washing your hands... lol... it is for dipping the rice papers. Then you put it on your plate and the ingredients you want on it. Then bring the bottom edge of the rice paper over the ingredients. Fold up both right and left ends of the rice paper and then roll upwards. Do not put too much ingredients in the roll or it will break. After complete preparing your fresh spring roll, dip it in the peanut sauce. Bon appetit! I've just walked you through how to make your own Vietnamese fresh spring roll...the restaurant will provide everything you need to do it and have fun doing it! Try it! You will enjoy it! One order can feed 2 people or maybe 3 if you are not a big eater. It's a dish to order as a group for an entertaining experience! And no I have no relations or ownership in this restaurant nor have I been paid to do this. I just wanted you to have an experience that you can't experience elsewhere. I just care about other people...