First, why I loved it.. I might be crazy but i feel the shakeys flavor varies from place to place. I can tell you that food itself tasted fresh, the mojo potatoes were perfectly cooked and the chicken tasted amazing. My experience with shakeys does vary from location. I can also tell you they have a pretty big game room for the kids, it didn’t feel crowded. Their customer service on the other hand, not so good. The cashier was friendly and was a big help. The rest of the staff seemed a little out of it. We arrived right after the Buffet, so they were cleaning up. I was waiting for a few minutes to get a to get an extra cup, ranch and jalapeños. Which I had to pay for, I still don’t get why some of these items aren’t free. But I understand. So while I’m waiting, I see the manager and crew just talking and eating the left overs, and I’m there just waiting for those items. Also a customer is behind me waiting to get helped. Once I finished my food, and needed to get a to go box, the cashier insisted that I bring my leftovers so they can box them. I’m pretty sure that this an attempt to create a better customer service experience, but I’m ok packing my own leftovers. Overall, the fact that food tasted fresh will have me return to this location. But it’s the little things like waiting for extra Items while your food is getting cold that kind of take away from a more positive experience.