McDonald's — Restaurant in Cambridge

Serious hygiene issue and unacceptable behavior – this location should be investigated.

I placed a mobile order through the McDonald’s app and went to the store to pick it up. Before they prepared it, I clearly told the cashier that my order was customized — extra meat, extra cheese, no ketchup — and asked them to be careful.

Despite this, they made my burger wrong three times. Yes, three times. Each time I returned it, and by the final attempt, the burger they gave me was ice cold. To make things even worse, one of the employees grabbed the onions with his bare hands, threw them into the box, and told me to put them on the burger myself.

This is not just bad service — it’s a serious hygiene violation and a complete lack of basic food safety standards. Seeing an employee touch food with bare hands and then ask the customer to fix it themselves is absolutely disgusting and unacceptable.

Throughout the entire experience, the staff were extremely rude, dismissive, and unprofessional. They showed zero respect for the customer. Instead of apologizing or fixing the issue properly, they acted like they didn’t care at all, laughed among themselves, and spoke in a sarcastic, disrespectful tone. One of them even told me, “Go to the police if you want to complain.”

No customer should ever be treated this way. This kind of attitude shows a total lack of training, respect, and responsibility.

This was the worst customer service experience I have ever had at any restaurant. This is my last McDonald’s order ever. I’m deleting the app and will never order from McDonald’s again.

If management cares at all about customer satisfaction and hygiene, they need to take immediate action. Avoid this location...

the service here is terrible i told them my burger and fries were cold and instead of just getting me a new burger and fries it became a huge ordeal. the cashier girl was rude about it and made me feel like a bother, she told me are you sure and then walked to the back to tell the cooker and walked back made no eye contact and said alright they will warm it up. which i didn't understand because i didn't want to have my food microwaved i needed a whole new meal the food was ice cold. i got my food back and this time it was cold in the center i took two bites and it was a icy puck inside, i asked her if they just heated my food and she rolled her eyes and said we will get you another burger and didn't answer my first question so i'm assuming the first time they just warmed it up. i asked to talk to the manager while i waited for the food for the third time the manager seemed careless about the situation and after i told her what happened she said alright and they are making you another one right now whats the problem. i told her the problem was that i shouldnt have to harrass you guys to make my burger and fries meal right the first time. and she just kept saying alright and not making eye contact. i was honestly uncomfortable because even the manager had no people skills or customer service awareness. so i just never come to this mcdonalds thats the good part that mcdonalds are every where and other locations are...

I normally don’t leave reviews for fast food. I just left that location at 5:54. It is currently 5:57 All I ordered was large fries and a large drink. As soon as I placed the order, I went up and asked the cashier. Can he make sure my drink has no ice I ordered on the mobile app it didn’t give me an option to put noise. that’s why I asked before my order was ready. Can I have no ice The lady gave me my food with my drink. The other lady behind her already had my drink with no ice, but I guess the manager did not want me to get noise so she disrespected me. I felt like I wasn’t valued as a customer that comes every day on her lunch break. I never ask for too much. I am very respectful to everyone that works there. but this one lady has been constantly giving me attitude so I showed her who I was today and she will continue to see my face because this is the closest thing that I can have my food quick and ready. I don’t have time to go to Whole Foods every day. Poor customer service do better and start cleaning a bit more. You work at a fast food restaurant there is no reason you should be...