Dunkin' — Restaurant in Canonsburg

What I experienced today with this dunkin donuts was just absolutely inexcusable. I have been a long time customer ever since this location opened and I am absolutely disgusted. I have worked in so many different retail positions before so I understand about being at a bare minimal staff, but you also don't pitch a fit in front of your customer and other employees as a manager that looks poor on you.

This morning around 9:45 give or take I went through the drive thru to grab two coffees for myself and a friend. I also was there to pick up a donation for three dozen donuts which was discussed and notated for pickup this morning (Saturday, 9/22/18) for an event I have with my employer tomorrow.

Unfortunately, having to go through the drive thru bc of their understaffing and call offs caused some hiccups for the donation I needed to pick up which they weren't even aware of and had ready. NOT ONLY THAT, I had to end up paying after telling two employees these were a donation pickup and I wasn't supposed to pay for the donuts and even gave them the letter again to prove I wasn't lying about it. The manager Chelsea wrote down my phone number but no one ever took it off my bill which I didn't realize until after the fact.

I knocked on the door and she let me in, swiped my card to refund me the money and said it should be back on today, a few hours went by and it didn't. I went back to confirm again because I was worried and she's like I can't do anything else with an attitude. I told her I needed the owner's number or corporate number, she opened to door to let me in walked away yelling f* this, i'm closing the damn store! I'm done!!!! throwing her headset on the ground and flipping out. She should be glad no other customers were around to see that.

I'm sorry but all I want is my funds back to my account, if she could of just been like sometimes it takes a couple days to process or at least made me feel confident enough she did her actual job than I would of been fine but between not having the donation ready, the attitude, and with my funds not becoming available. I'm extremely concerned.

I frequent this location often and you bet that I will be contacting corporate and your owner first thing Monday morning you lost a loyal customer today, I'd rate this location zero if that was...

So I went to Dunkin’ this morning, attempted to order 2 coffees. I asked for an iced mocha with cream and sugar and was explaining the second coffee. The lady cut me off as I was telling her what coffee I wanted, she asked me which coffee cause she claimed it came hot or cold. It clearly was a cold coffee. she canceled the first coffee without asking and gave me an attitude when I asked her why she cancelled it. She asked if that was all I wanted with a huge sarcasm additive, I said no, what about my iced mocha, she said oh I thought you just wanted the one. I said no, I ordered the 1st one and went to order my second before you interrupted me with attitude. I she sat there without saying a word for what seemed like a lifetime so I asked if she got both coffees, she yet again all I got was unprofessionally spoke to. She was still arguing vigorously, so I pull up to pay and she looks at me starts telling an inside customer about me, points at me at the window and starts laughing, not taking my card or giving me my drinks. She purposely made me wait there over 7 minutes. I literally watched a different employee set our cups up at the machine, empty as they all stood there laughing. so I decided you know what I’m going to Starbucks because she was being completely unprofessional and won’t take my money so Dunkin’ you lost my service in Canonsburg, PA. Hire professional people who don’t start unnecessary drama cause I have been disrespected for no reason. To the older lady who works in the morning with the limp I hope you get fired, worst service ever. To be honest, that is the first time I have ever been humiliated by an employee at that Dunkin’. She never explained why she acted in such a manner. Usually people apologize for being rude. Not this lady. She made it clear she was being unprofessional by involving the entire business! Thank you Starbucks for being the nicest people I met. Starbucks were very pleased to take my order professionally, no attitude...

4 Stars – Clean, Newer Location with Friendly Service

This Dunkin’ in Canonsburg is a solid choice if you’re looking for a quick coffee or bite to eat. The store feels fairly new, is kept very clean, and seems to run in a well organized way. The staff was friendly and willing to help, which always makes the stop more pleasant.

Parking and exiting the lot can be a bit of a challenge, especially if you’re in a rush or driving a larger vehicle, so it’s worth keeping that in mind. Of course, that’s more of a location issue than something Dunkin’ can control, but it does affect the overall convenience.

As for the food, we tried two French crullers and a turkey breakfast sandwich. The crullers were light, sweet, and fresh, while the sandwich hit the spot for a quick breakfast. I didn’t manage to grab any photos of the food or the storefront this time, but everything looked and tasted exactly as you’d expect from Dunkin’.

All in all, this is a reliable and well run Dunkin’ that earns a strong four stars. Worth stopping in if you’re in the area and need your coffee fix or a quick...