Baskin-Robbins — Restaurant in Canton Township

Subject: Urgent Food Safety and Sanitation Complaint – Baskin-Robbins Location

⭐ 1 Star

I am writing to formally report a deeply disturbing experience my family and I had at this Baskin-Robbins location. What I witnessed raises major concerns about food safety, hygiene, and management oversight.

Right in front of us, an employee took ice cream from an old container and began packing it into a new one using their bare hand. No gloves, no utensils — just direct contact with a product that would be served to customers. This is an egregious food safety violation and absolutely unacceptable in any food service environment.

Compounding this, I observed that every employee behind the counter was wearing sandals with their toes fully exposed. In addition to being unprofessional, this is entirely inappropriate in a food-handling environment and poses a direct sanitation risk.

The condition of the store itself was equally concerning. The floors were visibly dirty, sticky, and unkempt, further underscoring the lack of basic hygiene and care. Seeing staff with exposed feet walking on that kind of surface while serving food was revolting.

These practices show a shocking disregard for health codes, customer safety, and brand reputation. If this is how employees behave openly in front of customers, I shudder to imagine what might occur behind the scenes.

This experience not only ruined our visit but has caused me to completely lose confidence in this location. I strongly urge corporate leadership to immediately investigate, retrain, and hold this store accountable for its unsafe practices before a serious health issue arises.

Respectfully, [A Very Concerned...

The Baskin-Robbins on Ford Rd in Canton, MI is completely unsanitary and I am appalled by what I witnessed. While my family and I were waiting to order, the worker in front of us scooped ice cream out of an almost empty container with her bare hands to pack it into a new container. No gloves, no scooper — just her hand directly in the ice cream customers are expected to eat.

When we spoke up about how disgusting and unsanitary this was, her response was, “I washed my hands.” That answer is beyond unacceptable. This is not a matter of rinsing your hands — this is food service, and bare hands should never be in the product. Unless she surgically scrubbed like a doctor before surgery (which obviously she did not), germs and bacteria are still being transferred directly into the food. I honestly wanted to puke watching this happen.

This experience was absolutely revolting and has completely destroyed my trust in this location. I don’t know if I’ll ever be able to get over it. The fact that this was done so casually in front of customers makes me seriously question what is happening behind the counter when no one is watching.

The Health Department needs to be involved immediately. Baskin-Robbins corporate should also take a hard look at this location, because this is not just bad service — it is a major food safety violation that could make...

I am absolutely appalled by what I witnessed at this Baskin-Robbins. Right before my family and I were about to order, one of the workers actually scooped ice cream out of an OLD container and packed it into a new “fresh” one with their bare hand. No gloves, no scooper — just a bare hand in the tub of ice cream that customers are expected to eat from.

As if that wasn’t enough, every single worker behind the counter was wearing sandals with their toes exposed. This is a food service establishment, not a beach. It was unprofessional, unsafe, and downright unhygienic. To top it all off, the floor looked absolutely filthy — sticky, grimy, and clearly neglected. Seeing toes out in that kind of mess made the whole situation even more revolting.

Not only is this an obvious health code violation, but it shows a complete disregard for customers. If this is what they’re doing in plain sight, I don’t even want to imagine what goes on behind the scenes.

This experience completely ruined our visit, and I would never feel comfortable letting my family eat here again. Management should be ashamed and needs to address these unacceptable conditions...