Comfort Suites Canton - Detroit — Hotel in Canton Township

Even with budget hotels, if the room is clean and the staff is friendly and helpful, that is all I ask. This was quite an experience. I checked in and the first surprise was that they had already charged my CC. I booked through Choices and this info was never mentioned. Would have been nice to know. I went to my room and discovered pubic hair in the tub. I went back to the desk and they put me in a different room. Ok, these things do happen, they fixed the issue. I went to my new room. There was hair in the tub. I called the desk and they sent someone to clean it. I also asked why there was not a couch in the room; I had booked a king suite. I was told "some rooms have them, some rooms don't." Later I found out that since it is a room with a door that is adjacent to another room there is not a couch. The staff should know things like this. I had booked a room with a couch but that is not a deal breaker. The girl who came to clean had a spray bottle and a small sponge, Remember this is the second room that had hair in the tub. She wiped out the tub. I guessed that the bathroom had not been cleaned at all between guests, so I asked her to clean the counter and sink; she sprayed the cleaner on the same sponge she had just used to wipe the tub; no telling what was in the tub and I asked her to at lease use a clean washcloth. I had to leave for the evening. Two new workers were at the desk, who seemed like they cared a little more than the day shift workers. They explained the couch thing to me and offered to clean the bathroom properly while I was out. Again, so far so good; solving the problem for a guest. I got back around 10:30. I had to park in the back. My key did not work. Had to walk around to the front. The workers at the desk told me they cannot use the back door as an entrance because they need to keep out homeless people. I went to my room and my key (neither of them) would not work. I called down; they told me that they are sensitive and I needed to come get it rescanned. At the desk, they told me that since they had to go in to clean the bathroom my keys were deactivated. I got new keys. Now the fun part; when I turned down the bed, I saw small blood spots on the sheet. Intending to get new bedding, I took the sheet to the desk and showed them. I also took a pic and sent it to my wife, who had called to check in. At the desk, they offered to switch out the bedding; I wanted the bed stripped down to the mattress. At this point, it was obvious that this room had not been cleaned at all between guests. To their credit, they offered to completely remake the bed with clean linens, although at this point I was wondering about the ability of this hotel to offer anything with even minimum standards of hygiene and cleanliness. About this time, my wife called and had some some searching. Small blood dots on sheets are a sign of bed bug bites. Now, I am not claiming that this hotel has bed bugs, but given everything else that happened, there was no way I was staying, even though we were after 11 PM. The staff told me that it is hotel policy to not give refunds, which is another huge red flag. That tells me these things are not unusual. Side note; the pool looked really murky, even at 3 in the afternoon. Knowing the general condition of the hotel I chose not to go in it. The bathroom doors in both rooms were scarred up, with small gouge marks. The shower tub in the second room had a constant flow from the spigot that could not be turned off. If ever there was a situation where the hotel should have refunded my money this was it. I ended up leaving and have never in my life have left a hotel because it was so gross. I just figured it was an...

Updated January 2024

I am deeply disappointed with my recent experience at the Comfort Inn Suites in Canton. As a loyal customer, I have encountered numerous obstacles during my visits, but I have always been understanding. The convenience of the location has been a positive aspect.

However, this time, I inadvertently booked the hotel through Expedia, and it proved to be a frustrating experience. It took me three hours to finally get through to a person at Expedia, only to be informed that the hotel management was not available to assist me. To make matters worse, I found myself in the middle of a storm and facing several weather issues. What was supposed to be a simple search for a hotel ended up with an unintended booking.

Upon receiving the confirmation email, I immediately contacted Expedia, hoping for their assistance given the technical and weather-related issues. Unfortunately, they did not provide the support I expected as a loyal customer. Feeling helpless, I reached out to the hotel directly and spoke with someone who gave me a fake name. He promised to leave a message for the manager, Ashley, but it became apparent that he did nothing to follow up on my concerns.

The next morning, I spoke with Ashley, the manager, but her lack of personability was disappointing. I tried to share my experience and issues with both Expedia and the hotel, hoping for some empathy and understanding. Instead, I was met with a cold and rigid response, emphasizing their policy rather than addressing my situation.

I want to emphasize that I have always been understanding whenever the hotel faced issues such as no hot water, no power, non-working remotes, or malfunctioning TVs. I have never demanded a refund or a discount because I believe that things happen and I value my loyalty to the establishment. However, after dealing with Expedia and the Comfort Inn location this time, I realize that it is important not to let anything slide. It is a matter of basic ethics to listen to customers, especially loyal ones like myself, and show empathy by doing the right thing.

This experience has left me profoundly disappointed. Despite the convenience of the location, I will not be returning to this Comfort Inn. I already had several reasons not to rebook, but the lack of customer service skills and the consistent issues with amenities make it clear that the price is not justified. I would strongly recommend finding another location that values its customers and provides better service.

As a disappointed customer, I hope that my feedback will be taken into consideration, and improvements will be made to ensure a more satisfying experience for future guests.

*Previous Post April 2023 Comfort Suites was...okay. Not perfect, but not terrible either. The front desk was a little slow, like molasses on a cold day, but they eventually got me checked in. The rooms were clean, which is always a plus. I mean, I didn't see any dust bunnies or mysterious stains, so that's a win in my book. The bathrooms were...okay. They weren't anything to write home about, but they weren't terrible either. I mean, they had running water and toilet paper, so what more can you really ask for? And let me tell you, the rooms were spacious! I could've done cartwheels in there if I wanted to (although I didn't, because let's be real, I'm not that coordinated). Overall, my stay at the Comfort Inn Suites was decent. It wasn't the Ritz Carlton, but it was a solid choice for a budget-friendly option. Plus, it provided me with some much-needed comedic relief when the front desk was moving slower than a sloth...

We stayed 7/28. I called the front desk and asked that they wipe the room down, vacuum and remove the dried food from the carpet, the spit and hair from the previous guests in the bathroom and fridge while we got dinner. Upon return to the hotel it was discovered they only vacuumed. I didn’t get the chance to do a deep look at the room before dinner. I went out and got sanitizing wipes, and wiped all the surfaces I could. That’s when I found even more issues such as the mold, the previous guest’s soap dripped on the wall in the shower, large dead bug(s), etc.  I had a front desk associate come deal with the bug(s) but they couldn’t clean the shower or bathroom. We left the next day due to health concerns with the room and I was told they were booked. When I initially contacted the hotel to request a deep clean (in order to avoid moving hotels)- I was spoken over, yelled at and belittled by the staff member I spoke to, repeatedly saying there are no refunds whatsoever even though that’s not what I was asking for. I never got to ask a full question or finish a full sentence. Because of the severely aggressive behavior of the manager and the condition of the room, I didn’t feel safe staying with my two young children. I contacted their corporate number who gave me a case number and told me to talk to the manager first. When I called to speak with the manager it happened to be the person from earlier who immediately began to scream at me so loudly my coworker in the next room could hear her. Again, I couldn’t finish a sentence. I called corporate back and had them stay on the phone with me while I went back to the room to gather my belongings in the event the manager was there and attempted to approach me. Overall , it took multiple calls to their customer relations line for them to offer anything other than points for a return stay, even then it became a haggling match- they’d offer a monetary amount, I’d say no, they offered more, I said no. All I wanted was the two unused nights refunded which eventually did happen after 3 customer service calls and finally speaking to a supervisor. Now we have to wait 4-6 weeks after we receive an email in 4-7 business days to receive the refund. The public needs to know about the bugs, toothpaste spit, shampoo left by previous guest in the shower, dirt, mold, and carpet/wall conditions. When I went back Monday to get my belongings, even the new toiletries they had put in the room had someone else’s hair on them.

I have photos of all of the issues found in the room among other things such as cracks in the ceiling, holes in the walls, carpet peeling from the wall, exposed crumbling dry wall, etc.

I would rather sleep in my car than return to any...