Dunkin' — Restaurant in Carlsbad

Stopped here while traveling back home, the line was not too bad, 2 cars Infront of me, but they took 13 minutes to take the guys order, when it was our turn to order we were put on a hold, not too bad about 4 minutes, we began to order no waffle cones, okay well do sugar, asked for cookies and cream, was put on another hold for employee to check if they had some in the back, no cookies and cream okay nvm well pull up to verify what they do have. We waited another 17 min to get to window ( mind you still only 2 cars infront) We finally got up to window girl asked what we had ordered, I told her nothing yet cause we wanted to be sure what they did have, she said, oh well now we can't serve you your gonna have to go around. I asked why? We've waited almost 30 min she said, cause we can't take orders at the window. I said ive waited a long time, can you not take it? She said, I'll have to call the cops if you don't move. I asked to speak to a manager and she proudly exclaimed it was her and her name was Elana. In my 11 year management experience I would of just took the order it was 2 cones how much more time consuming could that have been? We had already spend almost 30 min in idle wasting our gas and travel time. To make matters worse she kept making faces thru glass and pointing at us infromt of...

This is the WORST Dunkin Donuts store that I have EVER been to!! When you go through the drive-thru one lane is almost always closed! Sometimes the doors are locked during serving hours, and the Manager Claudia was absolutely the most awful and unprofessional person we have ever met!!! And that's being nice.

We were placing an order and you couldn't hear or understand the girl trying to take the order. My husband was trying to order a caramel mocchioto and the girl was telling us they were out of chocolate and vanilla ice-cream...um what?! We say that drink doesn't contain ice-cream. Well, then this nasty, rude, manager comes on and says the same thing, and my husband says he understands that but we're not ordering anything with ice-cream. She then proceeds to keep talking over my husband to where he can't place our order. Then, she just basically tells us to have a nice day! After she finally SHUT UP my husband says "so, you're not taking our order" And all she said was "go ahead!!" All this aggravation over a Caramel Mocchioto and and a mocha coffee!!

Unless they get this resolved with this Dunkin, we're going to tell everyone we know here and throughout the oilfield industry DO NOT go to this store, unless you want horrible,...

I went not even a week ago and ordered a chai tea iced large. EASY ICE. The first time it was made the cup was full I had no issues with the taste or quality. I have never been to a place that tell me if I order easy ice I get less drink.

The only time that could happen is if you add extra stuff to the drink then they’ll give you less but I ordered a plain drink with easy ice. I spent 30 minutes waiting in the drive thru. I get to the window and pay but none of the workers told me the second window was broken. There was no signage or anything to allow a customer to know that.

So I’m then told to go inside and pick up my food due to this issue. I go inside and this is what I see.

I’m not going to pay money for something I can’t even drink all of let alone a plain drink with nothing extra. I explain that I ordered the exact same thing a week ago and that it was much more full than this cup. The girl looked at me and said

“That’s how we do easy ice drinks”

Don’t waste your money here unless you’re getting donuts. Only good thing about this store. What a huge...