Veriella's Bakery & Cafe — Restaurant in Carlstadt

two overall stars: one star worthy because as someone who had never been there before, he double charged me for four items. I asked for a receipt, which does not automatically print, looked at it at the car, I was charged 1.75x8, but only got 4 of that item. When I went back in, the item was magically not in the case and he only refunded 1.50x4. The only items he makes he admitted are the cakes and turnover, he brings in everything else, but what we did have, was tasty, which is what the other star is for, at least he is bringing in good stuff. I find it hard to believe this was an isolated incident with him over charging because he knew exactly how much the item cost when he rang it up $1.75, but then refunded less $1.50. If he needs the dollar that bad, he can have it and consider this review his tip. I wouldn't go again, but if you do, be cautious of...

You might wonder why I stared one for this. Well here is the transcription of call:

Rep: .... Me: hi can I order birthday cake for pick up today? Rep: what? Me: birthday cake for pick up? Rep: butter cake? Me: no B-I-R-T-H-D-A-Y cake Rep: for when? Me: yes for one Rep: for when? Today? (Rudely) Me: oh, yes! Rep: it’s already one o’clock Me: do you think you can make it? Rep: you are supposed to order 3-4 hours ago Me: no problem, I can order from another store Rep: ding...ding...ding

Yap, this is the transcript, no filtered. You might say why you star one without tasting the cake, quality and price value ratio, you are right but he didn’t even gave me chance to do that.

I am a customer service trainer and this transcript is an example of bad...

Walked into this place because I was picking up something in the area. Who doesn't love a good Italian snack 😋 I didn't know that I was walking into a place that would have me feeling like I was making the career change. Had an amazing conversation with Danny, the owner, about his tough times as an owner, and his advice and conversation were just absolutely amazing. I didn't know I'd be getting a snack and free therapy lesson, lol Wisdom comes from those with his experience, I greatly appreciate his wisdom and am willing to have a wonderful conversation with me. The cookies and food we also as amazing as the people who made them. Thank you,...