Thai Indy Restaurant — Restaurant in Carmel

HIGHLY dissappointed in service of a TRUE CUSTOMER! I have been a loyal customer when thai castle transformed into Thai Indy! Being a nurse working in carmel areas i have all ways had coworking staff order from there! I Was very excited when they opened up at the providence eatery shops i actually live upstairs ! So i ordered all the time 1 or 2 times a week being a true customer and giving them my buissness loyal when carmel has several thai resturaunts to eat at! On this particular day im working a 16 hour shift i volunteer to order lunch from thai indy and pick it up i will post the receipt on this review. We spent $55 on our dinner, i ordered the sweet and sour pork dinner Hot which comes with white rice, co workers ordered thai fried rice , padthai with glass noodles and crab ragoon. I pick up the order get back to work pass out orders and im missing my white rice that comes with my sweet and sour hot dinner. Now i can not eat that without the rice the rice evens it out, at this point im upset and hangry.I call the resturaunt let them know what i ordered how i was on break to get my meal and was missing the rice and asked can they refund me for just my order, they wanted to argue about the order tell me i can come pick the rice up or next time they will give me some rice! I tell them i live up stairs im a loyal customer that orders all the time can they just put my name down for a free sweet and sour or just refund me for just that or just reimburse for the rice back on my debit card...THEY WOULD NOT DO ANYTHING I ASKED FOR ..SAID I HAD TO PICK UP THE RICE WHICH I COULDNT DO or would give me a rice next time they didnt consider the fact i couldnt eat my meal with out my rice or that i was a loyal customer that lives above the resturaunt and orders giving them buissness all the time! I was highly upset hangry and dissapointed They have lost a true customer! Over customer service and doing what is right. ALSO COWORKER SAID HER PAD THAI WITH GLASS NOODLES WAS THE WORST SHE HAD SAID NO FAVOR OR SEASONING WHAT SO EVER! I WILL NOW GIVE MY BUISSNESS TO PAD THAI RESTAURANT on main street carmel im told they know how to treat...

I’m really disappointed with the experience I’ve had at this restaurant. I placed an online order, only to find out after the fact that they were actually closed, which meant I couldn’t pick up my food. There was no notification or update to let me know, and I was left frustrated and out of luck.

To make matters worse, the last two times I tried to dine in, they denied service because they decided to close 30 minutes before their posted hours. If you’re going to close early, the least you can do is update your hours or let customers know in advance. It’s incredibly frustrating to plan a visit, only to be turned away for no good reason.

I had high hopes for this place, but after these experiences, I won’t be coming back. The lack of communication and disregard for customers’ time is...

I had the worst experience with the waitress at the restaurant. I visited this restaurant on April 20th (2023) for dine-in. We were just 3 people in all and the waitress charged us a gratuity of 20% even though the rule at the restaurant says the gratuity charge is only for 6 or above. When asked the waitress explains that I should pay 15-20% because that is standard tipping rule and says we should learning tipping as if I don't know the difference between "Gratuity" and "Tip". I would say they charge gratuity to all dine-in customers and when asked they speak about tipping (which is given by the customers according to one's satisfaction). This is disrespectful when they ask you to tip in front of...