Starbucks — Restaurant in Carolina

Went to this location at the airport ... line was very long a d service was slow .. Cashier was upset because I asked her to give me a new cup because she grabbed it with her finger INSIDE the cup, and she did it again when she replaced the cup ... clearly, this was muscle memory. She also was handing money so I just want her dirty fingers in my cup. Asked for my drink to be extra hot and it wasn't i had to have it remade after waiting over 20 mins to get it. Not only that cups where lined up in the order that customers paid the worker took a cup behind mine and made it. I spoke up and said wait I am next... I asked for a toasted bagel, and it was burned This location doesn't NOT put the cream cheese on the bagel for you they put the dirty cream cheese container in your bag with your food. I did ask for my bagel to remade, and it was done with no problem. When I order my coffe and told then how many sugar I got it and said it's not hot and no sugar was added i was told that I need to add the sugar myself at the side... , there is no pre ordering here,by way of the app they need to have more workers and...

Quite frankly, this was perhaps the worst coffee experience I’ve ever had the misery of facing. Judging by other reviews, the common 35 minutes in line for a coffee is insane. The service was poor and the staff, whilst I’m sure are pleasant people, were incredibly slow and have zero sense of urgency, and actually moving the 50+ deep queue appears to be at the bottom of their work/social agenda for the day. When I finally got served, the order was wrong, being charged for items I didn’t purchase and giving me the incorrect receipt for expenses - apparently the printer was at fault, rather than the server who binned all of the receipts in front of me.

Anyone giving this a 5 star review is clearly going to a different Starbucks.

Avoid,...

Terrible Service at Starbucks – Puerto Rico Airport

If you thought Starbucks couldn’t surprise you in a negative way, let me tell you about my incredible experience today. I ordered my usual Strawberry Acai Lemonade with little ice, something I’ve always enjoyed at any Starbucks, only for the employee to tell me that if I asked for less ice, the drink would be half full because, according to him, “ice is what fills the cup.” A ridiculous excuse and a monumental disrespect.

But the saga didn’t end there. I was told that if I wanted the cup full, I would have to order two drinks and they would combine them in one cup. Since when does Starbucks charge double just for asking for less ice? The logic here is completely foreign to what one would expect from a global chain.

The worst part is that this is the only Starbucks at the airport, meaning there’s no escape. And it’s no longer enough to pay the exorbitant price for what’s supposed to be a unique experience. The service and quality here are completely unacceptable. If you’re looking for a Starbucks that upholds its standards and respects the customer, this is NOT the place.

Si pensabas que Starbucks no podría sorprenderte de forma negativa, déjame contarte mi increíble experiencia de hoy. Pedí mi habitual Strawberry Acai Lemonade con poco hielo, algo que siempre he disfrutado en cualquier Starbucks, solo para que el empleado me dijera que si pedía menos hielo, la bebida quedaría a la mitad del vaso porque, según él, “el hielo es lo que lo llena”. Una excusa ridícula y una falta de respeto monumental.

Pero la saga no terminó allí. Me dijeron que si quería el vaso lleno, tenía que pedir dos bebidas y las combinarían en un solo vaso. ¿Desde cuándo Starbucks cobra el doble solo por pedir menos hielo? La lógica de este lugar es completamente ajena a lo que uno espera de una cadena mundial.

Lo peor de todo es que este es el único Starbucks en el aeropuerto, lo que significa que no hay escape. Y ya no basta con el precio exorbitante que pagamos por lo que se supone es una experiencia única. El servicio y la calidad aquí son totalmente inaceptables. Si lo que buscan es un Starbucks que mantenga sus estándares y respete al cliente, este NO...