Volcano Hot Pot Carrollton — Restaurant in Carrollton

My first time going was with a friend in last minute plans because of a miscommunication on location. This place popped up as a equidistant meet up.

First time going and only ordered the hot pot was decent the male server was very kind and friendly.

I agree with previous posters that the ultra clean look is more disgusting if anything and the combining of 2 different cultural meal practices was very overwhelming. The conveyer belt being the only novelty that was somewhat attractive.

My second visit was with my god child and his mother, the server sat us twice because we had split off to go to the bathroom which is a maze to get to.

That wasn't the issue however, we had ordered the grill and broth and she never raised the heat for the grill to be at temp and the meat took too long to cook ultimately leaving it dry. She took her sweet time in getting refills and was very forgetful over minor things which can be slightly excusable considering she only visited us 3 times.

When came time to pay, I paid the check in cash, a little under 70 on the bill and gave her a hundred. I waited for my G.Sxs mother to come back from the bathroom so she could get the receipt and change while I made a visit myself to the bathroom. When I came back to the table I just assumed we were ready and we just grabbed our things to go.

In the car I asked if she had gotten the receipt and Change and asked what we kept as a tip and she told me the server never returned with anything. This young lady assumed the change was hers to keep. I mean come on how pathetic is it to just keep the change without explicitly being instructed to. I used to be in the food industry and we provided real sit down service. Hot pot, kbb and conveyer belts is about as hands off service as you can get and you'd still get a 10-15% tip with as minimum work as possible.

How hard is it for what seems to be the same young lady everyone else has mentioned to just tend to the tables with some care of diligence.

I'm extremely turned off by this establishment. If you're food prices are worth their weight then pay your workers enough so they dont have to worry about or steal tips. We all know the real workers behind this restaurant are in the kitchen getting things prepped.

We both ended up with food poisoning to top it off. I know theirs risk's in a self service cook your own meals joint but have some...

This place wasn't bad, but it wasn't out of this world either. I like the concept behind revolving hot pot. It was definitely a unique and enjoyable experience with friends.

We came on a Saturday night, and the restaurant was packed. We put our names down on the waiting list and estimated wait time was an hour. We just went to Daiso and Teso Life while waited, and the restaurant called us when our table was ready. It only took about 30 mins so not too long.

I got the pork bone soup, and my friends got their tom yum and herbal soup. The pork bone broth was perfect for me, but the tom yum was a little too sour for my friend. She later diluted it down with more broth, but the initial taste was too overpowering. We got the hot pot & KBBQ combo, which was $31.99 per person. The KBBQ meats were disappointing, and was just a bad experience. We only ate the KBBQ once because the meats were not that good and the grill took forever to cook. Yes, it was on the highest setting too. The hot pot was good and seafood were really fresh. We loved watching the conveyor belt goes around while waiting for our favorite veggie topping. I will admit that I forgot to grab shabu meats sometimes because it's so convenient grabbing the veggies rolling by next to you.

They have your basic veggies and noodle options on the conveyor (ramen & udon), bok choy, an choy, enoki mushroom, lotus root, cabbage, etc. The shabu freezer have lamb, chicken, beef brisket and pork belly. They have a sauce bar, seafood bar, fruit/dessert bar, fish balls, quail eggs and an ice-cream fridge. It was really more geared towards a shabu experience. My friend really liked their seafood options, especially with the shrimps and blue crabs. She ate like 4 plates of that alone, saying it's fresh.

They have a limit of 2 hours, but the server said they don't really check it. We didn't sit down until 7:30 PM so it was already closing time by the time we finished. Service was good and workers were fast at refilling the broth. I only had to remind them once. I like the fresh fruit bar, especially with sliced watermelon in the hot summer heat. The ice-cream freezer was nice too because they had popsicles and ice-cream cups, instead of making people scoop their own flavor. It was a fun experience but I do hope that they'll improve...

I went here because someone in my family saw a Facebook vid about this place. Skeptical about media in general I was thought I was prepared for disappointment.

The location is located in the back of a shopping center that was extremely busy when we went in 830 on Friday. Be prepared to fight for parking spots and drive defensively against some very bad drivers.

The restaurant is in a shotgun style space narrow in width but quite deep. Formerly the location was part of a exceptional buffet that I ate five years ago, but sadly succumbed to the covidness.

Consequently we had to wait about 30 min to get a table.

Conveyor belt in between the tables was extremely disappointing. It was a metal link type belt that paraded sad dry vegetables in cling wrap covered bowls.

The meats, seafood and desserts were located by the front door. You just grab what you needed. Meats are decent in quality. The short ribs are marinated in a satay sauce. A welcome difference.

We chose the 31.99 hot pot and grill option. A very good price I would admit.

I chose the tom yum broth; it was very good, but oddly they don't have soup spoons to taste the broth.

Couple of food notes:

The only fish balls they had were the stuffed Taiwanese ones. I usually find those disagreeable

Canned longans were in the dessert area.

They weren't skimpy on the seafood.

The stock was kept up, they didn't run out of anything.

Our server was horrible! She took a long time to get our drink and soup order (15 min). Also she took a long time to get refills for our drinks. Exasperated, I requested two sprites (2.95 free refills). She looked bewildered at my request and served me one drink

When we were about to leave, she moped toward the front and was talking to another server, about how she was not going to get a tip. Yes, I actually heard that when I passed her by. She was on the verge of tears, but we did leave a tip.

If you're not going to provide service and act like you don't want to be there, you shouldn't be serving customers. The woman has a mousy appearance and if you're going to this restaurant, please choose another server.

Overall, the restaurant was fair but the service left a bad impression for me. Don't fall for the gimmick of the conveyor belt, it's not...