Chick-fil-A — Restaurant in Carson City

I visited this location a few days ago. Usually, I prefer to dine in, but that won't be happening again any time soon. When I entered, I could see a man working behind the front counter that looked visibly agitated. He was hollering at the other workers quite loudly, storming around and acting hostile, in clear view of myself as well as the other guests present, and he made the entire environment incredibly uncomfortable. It ruined my day, so I just turned around and left. Every time I've visited previously, the staff has been nothing but kind and hospitable, and my food has always come out in a timely manner with a smile. They never fail to brighten my day, and this always makes me want to come back, and I'm disappointed that in return they are treated this terribly. I expect to witness this ridiculous behavior from an irate guest, not from a person on their own team. I'm not comfortable supporting a business that facilitates the abuse of the employees providing my food, and I don't think any other regulars would feel comfortable with it either - regardless of how busy it might be, or how frustrating it can be to manage a team during a rush. Quite frankly, there is no excuse for that kind of unprofessional behavior, regardless of one's position within the company. And I can personally guarantee that if this gentleman were to lash out this way as a regular employee, rather than as the (what I'm assuming to be) manager/owner, he would have been terminated on the spot. Food and customer service workers are still people, and deserve to be treated with dignity and respect - especially if they are the ones keeping said business afloat. Should the crew realize that they are under no obligation to be treated so poorly by their own staff and walk out en masse, there will be no one to blame but the company. I personally don't believe that managers should be treating their staff so poorly in the first place - but at the very least, I expect an establishment like this to have the foresight and decency to do it outside of direct view of their guests. Please take this into consideration the next time management deems it necessary to loudly berate and humiliate their own employees with complete and utter disregard to the customers waiting in the foyer for their meals. Surely there is a more professional way/time to address staff performance, without completely ruining our appetites with such ludicrously childlike behavior in...

My friend and I decided to stop by Chick Fil A on our way back to home. I was apprehensive at first since I had only gone once before, I began to hyperventilate in the car before breaking into a full tantrum in where I punched the rear view mirror out. After I calmed down a bit we went in, a blonde employee was walking in at the same time and was kind enough to open the door for us! On my way through the door I trip (my right shoelace was untied) as I scatter on the floor holding back tears the employee was nice enough to avert her eyes and whistle to feign not noticing my fall, saving me much embarrassment. I quickly get up, then fall again (my left shoelace was untied). Luckily this time I just pretended that I was doing push-ups. She was very impressed even if she didn't say anything about it.

Once in the restaurant I approached Rachel working the register. I panic while thinking of what to order but she was nice enough to offer me a napkin to dab the sweat of my forehead with. Once I calmed down after 25 minutes I ask for the 12 piece chicken Mcnuggets. Immediately I realize my mistake as everyone is the restaurant goes quiet and gives me a look. I start to dry heave and shake violently, I was ready to accept my death when Rachel laughed and said its okay. I was moved to tears from her act of forgiveness, as was everyone else in the restaurant who then began clapping. After I order, I sit down and have the order brought to the table. "MMM I JUST CANT WAIT!" I exclaim very loudly. Then much to my surprise, despite getting the 12 piece the chef had graced me with at least 16, possibly 35 chicken M̶c̶n̶u̶g̶g̶e̶t̶s̶. I was so happy I stood up and did a slow clap attracting everyone's attention. No one joined me in the clap though so I quickly sat back down embarrassed again.

I forgot to take a picture while here so I included an artist rendition of my visit. Thank you everyone feeling like a...

When I went yesterday, 1/29/21 at around 7pm, I was waiting in line for a while which wasn’t an issue. But when it came down to having to order, the three employees on the left drive thru order failed to prioritize taking orders and decided to talk amongst themselves. I heard one of the employees say “I haven’t gotten this car yet” as they pointed to me but it seemed like none of them wanted to step up and take my order. After waiting roughly 3-5 minutes for them to take my order, they finally decided to ask if I’ve been helped after having my window rolled down and looking over at them trying to be patient. I was only able to get one of the three names, I believe it was Jacob. Then when I had gotten to the window, one of them had tried to give me my drinks but seemed to have been closer to my sunroof than to my driver window. As I tried to grab the drinks, I had to top over the container they put the drinks in for contactless transactions. Then I was instructed to drive up on 2 separate occasions after that and proceeded to wait for my order. The next employee had came to my vehicle without saying a single word and walked off.

The food is not the issue, the issue is the employees are not properly prioritizing the customers. I was unaware that prioritizing the customer is something that people need to be trained on. Especially from a business that is known for their excellent...