Subway — Restaurant in Cartersville

BEWARE!!!! I strongly believe this restaurant purposely canceled our order because we used a 2 for 12.99 coupon on Footlongs! My family and I usually order take out here all the time, and we ALWAYS use the coupons in the paper ads sent in the mail. We have never had a problem before using our app to place orders with our coupons, but today at pickup time the employee tried to say that they didn't receive our order. After several minutes of debating how that was impossible because the app confrimed our order and provided us a pickup time. We showed them several screenshots of our order on the app along with the pickup time and also showed them a screenshot of where the money was taken out on our card (that we've used several times before with them). Their response was to blame us and keep telling us that there was nothing they could do, and said the money would return within 48 hours. They completely brushed us off and didn't even try to help us. Mind you, this restaurant was COMPLETELY DEAD at the time. There were no customers and no other pickups. We have come to the conclusion it was because we tried to use our coupon, so please beware of these people! They are not very nice and don't deserve your business!

EDIT (IN REPLY TO OWNER): Once again, we have NEVER experienced issues before using that card or using our app to order with your store so why yesterday was there an issue when the store was completely dead in customers? And upon arrival at pickup time, there seemed to be no issues present with your systems, nor did an employees mention problems on your end. I hope you understand that what you are trying to say definitely does not add up. The issue with our order is besides the fact. You and your team seriously lack and have such poor customer service skills. Never once did you try to nicely help us in the situation or offer to remake our order (that we would of paid AGAIN for). Instead your team treats customers awfully by coming off as unapproachable, being argumentative, and make us feel like we are being turned away. It felt almost as if you didn't want our business at all and a customer should never feel that way. I also seen a pervious review where you (the owner) were awful to a customer because they used a coupon, so I really hope you canceling our order for that reason is...

I went on my lunch to get a sub and took two bites and I bite In to a black olive pit, which felt like biting into a rock, it cracked my tooth. When I went to the front to explain to them the issue the lady said we're not responsible for that, I said it came from your food. Then she says how do I know you tooth wasn't cracked already, well I eat here Alot and you've seen me before. I asked for the managers number or for corporates and she refused to give me them and says I'm done with this situation walks away. The older lady gets loud and I get loud back at her and she tells me to leave I'm causing a scene I refused and asked for a refund and she refused again while yelling back at me. Goes in the back and locks herself in the back room, the other gentleman calls the owner and...

A Delightful Bite at Subway

If you're looking for a spot that combines great sandwiches with wonderful service, then look no further than Subway. The store was impeccably clean, which is always a plus in my book, and gave off a fresh, inviting vibe. Each bite was a burst of flavor, perfectly balanced with high-quality ingredients. I tried the turkey avocado sandwich, and it was hands down one of the best I’ve ever had—freshly sliced turkey, perfectly ripe avocado, and just the right amount of tangy sauce on a toasted roll. The employees were genuinely friendly and attentive, taking the time to make sure I had everything I needed. It's clear they're proud of the food they serve,

Overall, if you're in the mood for delicious sandwiches, Subway is the place to be. ...