Wendy's — Restaurant in Cartersville

I'm a doordasher and the first issue I had was that the lobby was locked and not even open for food delivery drivers. (Drive-thru at any "fast" food service is much slower, which affects the driver's overall pay, time is money and burning gas in the drive-thru also costs us money especially with the current gas prices)..... if I would have received halfway decent customer service or relatively quick service I could have overlooked the issues and would not have left a bad review. But, when I arrived at the speaker box where you would place your order I was asked to wait. I explained that I wasn't placing an order but instead picking up a doordash. I was still asked to wait, which normally would not have been an issue had I not encountered multiple other problems...... 5 minutes later when I was finally acknowledged (still at the speaker btw) I gave them the order info and was asked to pull around. I started to pull around and of course like any other drive-thru had to wait behind other customers. Another 7 minutes waiting behind the car/cars in front of me. Finally, I arrive at the pickup window and the employee working never even acknowledged me until I had been sitting at the window for 6 more minutes. I would have been understanding if I would have been told that the order is being prepared or given any sort of explanation but I wasn't even acknowledged much less given an explanation for the wait I had encountered or was going to have to continue waiting for. The employee didn't even open the window until I had been sitting there at the pickup window for 6 minutes and that was to give me the order I was picking up. When the employee handed me the order she did not even speak to me. No apology for the wait, no have a great day, she literally did not speak. I even asked if this was the entire order and she did not respond to me or acknowledge that I had spoken. If she would have been deaf I would understand but she had no issue chatting with her coworker the entire time I sat at the pickup window without being acknowledged. The customer service at this wendys is the worst I've ever experienced at any fastfood restaurant and Wendy's should be ashamed of themselves. I'm certain that Dave would not approve. I will not be spending my money at this location and I will decline all doordash and ubereats orders at this location in the future....

Yesterday, I got a #1 breakfast combo, large, & was told that the total was $7.91, which was fine. I get to the first window & pay with a card, the 2 girls inside were talking & laughing amongst themselves & never spoke to me. After charging my card, one of the girls handed it back to me & promptly closed the window. I thought perhaps I’d get my receipt at the next window, so I pulled forward and was handed 2 large drinks, even though I only ordered one. I told the man that I only ordered one and he said that the order was for 2 meals, to which I said that it was only one & that I had been told the total was $7.91. He looked at the screen & said that the total that I’d been charged was $15.81. I told him that this was incorrect. He was very polite & instructed me to wait, then walked away from the window. A woman then came to the window & stated that she needed my card again, to make the correction. While waiting for this to occur, the man returned & handed me the 2 orders & said, “I know you didn’t order this, but it’s on me”. The lady returned & handed me my card and quickly left without saying anything. I looked in the bags & found a receipt that was for $3 and some change, but was not even for what was in the bag. I needed to get on with work, so I left. This morning, I find that my card had indeed been billed $15.81. That’s okay, there are other Wendy’s in Cartersville, that have never ripped me off. This location has been hit & miss for quite some time. Not sure if this is a franchise or company store, but it has gotten the last dollar from me. I know that one person doesn’t make a difference, but I’ve noticed how bad this store’s Google reviews have been & that is how a restaurant puts themselves out of business. Being in the service industry, you really should pay attention. Paying for 2 meals certainly won’t break me. I gave it away. That’s not the point of this post. My point is that this is terrible customer service. I was never rude of disrespectful, I even thanked the gentleman at the window, when I began to pull away. Deceitful actions are no way to maintain your customer base. In fact, it is a way to drive business away from your...

Scrolling through past posts about this business, I came across a comment about an eyesore of a broken down car covered with a tarp in this Wendy's parking lot. While the individual who made this critical comment had no way of knowing this, things aren't always as they seem. There's more to every story. The broken down car with the tarp covering it in this Wendy's parking lot belonged to a homeless employee. It's where he slept at night. That young man has since moved on. Michelle, this Wendy's general manager, epitomizes the Wendy's business philosophy of giving more back to the communities in which Wendy's does business than what Wendy's takes, and of providing the opportunity of a hand up to the less fortunate citizens in those communities. While giving free meals to the homeless, and Michelle has done a lot of this, fills the belly, and that's good, hiring a homeless individual, and other less fortunate citizens restores personal dignity, and genuinely provides a true means to rise out of having to sleep on the cold, hard sidewalk, or in a broken down car covered with a tarp. Michelle is a genuine woman of God, and a true Christian. It's easy for a business to advertise that it's a Christian business. It's another thing for a business to actually practice Jesus's Social Gospel (Matt. 25:31-46). More church, more ministry, and outreach to the homeless, and other less fortunate citizens happens in this Wendy's building than most of the churches in this community. We are blessed to have Michelle, and this Wendy's in...