Domino's Pizza — Restaurant in Carthage

I placed an order for 8 pizzas on 6/7 for the next day 6/8 through the app for this location. It gave me timing options, which I needed 8 pizzas for a surprise birthday party for my dad on 6/8 at about noon, so the earliest time it gave me was 12:05 pm, so that’s what I chose... I got a call at 12:30 am from this location asking if I was coming to pick up my pizzas, which I informed them I placed the order for the next day for 12:05 pm, not “am”, the lady on the phone stated she would void out the payment I had already made for the pizzas and would set the time for the correct time and day. She proceeded to tell me they open earlier and could set it for an earlier time for me if that would help, which did. So we set the time for 11:30 am on 6/8. When my step dad came in to pick up the pizzas no one had any idea what was going on and there was no order set for that time... he had to wait a decent amount of time for 8 pizzas to be ready (when they should’ve already been ready) and the pizza was extremely late to the party... usually when things go wrong the dominos here in Joplin will take off some pay or give us a coupon for a free pizza for a later date and with this experience we weren’t given anything, not that that matters but it was a real inconvenience and hassle and extremely late when it was originally paid for, messed up, then messed up again and late.... extremely upset by this.... will not use this...

I placed a carry out order online, five days (Monday) before my Mother's memorial service, at the Domino's location in Carthage, Missouri. She had requested a happy party and not a mournful funeral before she died. I set the pick up time for 4pm on October 5th. I called in a couple days later and asked if I could add another pizza to the order and change the pick up time to 3:30pm. I was told it would not be a problem. I called a little after 3pm on the day of her service to check on the pizzas. I was told 'they are just coming out of the oven.' My husband went to pick them up and they had not started making them. My husband did not leave until 3:50pm. He was told the order did not show up on their screen. This made the pizzas and my husband late to my Mother's memorial service. I don't believe anyone did this on purpose but I would like to help so this does not happen to anyone...

Carthage Domino's is the best one within 75 miles even though Webb City Domino's is a close 2nd. Carthage has always went above and beyond to get my order correct and if they don't get it just perfect the first they will definitely make it right. Like I said number 1 Domino's around!! The worse one is Monett. Monett can never seem to get my order correct and if you go back in to let them know make sure you keep your little one from going with you because when I was in there the profanity was horrible coming from the kitchen area. Even the manager had to say something to them. So just make sure you go to Carthage or Webb City if your in the mood for Domino's like I usually am...