The Wooden Derrick Cafe — Restaurant in Casper

I’ve been here many times over the last year and was generally satisfied. After visiting on 7/27/24 I will not be coming back.

Came on a Saturday around 10am and it was busy so we had to wait to be seated, maybe 20 min. After being seated, we waited another 10-15min to get water and menus. Came to the realization that our waitress did not know our table was hers, which has happened before. There is definitely poor communication between the host/hostess and wait staff. Wife ordered a burger and I ordered the breakfast burrito with a side of hash browns. We waited an hour before we got our food. It was just the two of us and three other tables close by who were seated after us all got their food before we did. Two of those tables had 3+ in their party. Waitress brought my breakfast burrito and it was very small for the price. Not to mention the quality was similar to a breakfast burrito you would get in a drive thru. I did not receive my side of hash browns and my wife mentioned something to the gentleman working. He proceeded to argue that the hash browns are in the burrito and do not come as a side. Mind you, the burrito did not have hash browns in it. Once the check came, below my breakfast burrito order it said “no potatoes”. No idea why because I did in fact order hash browns. The same gentleman from earlier asked if everything was good as we were getting up to leave and I told him no and walked out. After I walked out, he told my wife he was the owner and needed to know what the issue was. She told him our experience and met me outside.

This is a real shame because I have been overall satisfied with Wooden Derrick. I am not going to say “the customer is always right” but given the ridiculous amount of time we had to wait, I don’t understand why the gentleman (later found out is the owner) felt the need to tell me where my hash browns should be. If they are supposed to be in the burrito, then why did the waitress ask what kind of potatoes I wanted on the side. Again, poor...

Personally, i have never had an experience that has made me dislike a place so much. My associate and i had gotten the idea to grab some brunch before we went to go grab some coffee, seeing as how The Wooden Derrick was right up the road from the coffee shop we decided to go and take a quick look. We arrived, and after 3 minutes we where told to seat ourselves. Finding a table that wasn't dirty was a chore in and of itself, We picked the cleanest table and we still had to clean it ourselves. After we found ourselves a clean table, the waitress approached my associate and i and asked for starters, Mind you the waitress was stressed out of her mind and sweating profusely, She grabbed our order once without a pad and the other three times she attempted to take our order she had a pad. The wait was not horrible although the food was an amazing disappointment, the steak my associate had was not so much steak but ground beef (yes i mean ground beef), the food i ordered was missing two items that went with the meal. As far as the taste it was bland and flavorless, the place had us wishing we had gone to McDonald's. We had finished eating what we could, as we where finishing up we saw a elderly couple come in and get seated at a table that had 12 cups from previous customers, the table was so dirty that when we got up from our booth they IMMEDIATELY moved to our table. At this point i had had enough, i approached the waitress with the ticket and gave her my card, she swiped it and left it in the square space reader and walked away, leaving me to have to reach across the counter with barely one hand to grab my card. In conclusion this was the worst restaurant experience ive ever had in my entire life id recommend a second thought. The only thing i had nothing bad to say about, was the gravy.. Good job guys.

(Below is a Photo of the elderly...

Ordered 2 skillets. One came out with no egg. Asked for it and the cook who is also the owners wife, basically called us liars and demanded our plates be brought back to her so she could decide for herself. Yup, no egg. So she placed about one egg worth of over cooked scrambled whatever into the skillet and sent it back out. The skillet consisted of about 86% large chunks of bland potato and topped off with a small amount of meats and bland gravy. So noticing that there was no egg was pretty easy. But whatever the customer isn’t always right IG.

The temp in there was about 90 degrees so we were sweating to death.

The menu price for these incredibly small serving sizes was marked at 15…. Which was too high to begin with but when we were rang up after 15 minutes of waiting in the sauna…. The prices were marked up to 17.00 and 17.25.

The skillets were literally the same size as a jimmy dean breakfast bowl and sadly not as good.

I wouldn’t usually write a review about a local business, especially since the male owner is a wonderful guy but being forced to “prove” my eggs were not there and allowing our plates to disappear for 2 minutes and come back with crap eggs added to one of them and the prices being marked up without any notice…. I got to...