Popeyes Louisiana Kitchen — Restaurant in Casselberry

I love Popeyes. It’s always been a favorite for chicken and I was so excited when they opened a few years back. However, the Casselberry location is consistently a disappointment. I keep trying every few months or so, hoping things have improved but tonight was another fail. The wait is always long, the employees are always unprofessional and unpleasant and the meal is always sub-par. I ordered a 3 piece tender meal and an apple pie. Well, they were out of apple pie, as usual, and I was told there would be a wait for it so I said never mind. I should have kept it on the order anyway considering the amount of time it took from ordering the food to get to the window to pay and pick up. There was more than enough time to make at least two batches by the time I got to the window. I live around the corner and once I got home with my food, it was cold. I’m not expecting piping hot food from take out, but I would at least expect it to be warm. The 3 tenders were more like the size of nuggets, the biscuit was missing from the meal, and the portion of red beans and rice is considerably smaller. Beans and rice… it doesn’t get any cheaper for a side item and they’re going to skimp on that?? The soda that came with the meal was completely watered down and flat. I’m not expecting gourmet, but for over $14 for the meal, I was at least expecting a biscuit and not to still be hungry when I finished. I have no idea how this location stays in business but I hope they close. It’s garbage. I will keep driving out to Altamonte when I want my...

Hey I’m a customer and got this number from an employee I’m not completely sure if this is the correct number for Popeyes district manager I was recently cussed out by your employee Kerri and it’s completely unacceptable I’m gonna write a review about my experience and I will be calling corporate about the situation she is very rude and unprofessional she was also rude to the guy that was there he walked out because of how disrespectful she was to him and the customer I’m a regular I come everyday but this will be my last day coming to this location she have to much rude service for her to be a manager that’s why I want to report this I was discriminated and I’m willing to get a lawyer to do what I have to do I never wanna see her in this location again it’s completely unacceptable how can you allow someone to treat their employees and customer like trash like I’m not worth anything and for the young man that walked out she forced that man to walk out he was crying she shows no sympathy someone needs to get in contact with me because I have the man information that she treated like shit and I told him that I can help him sue to if needed this is completely unacceptable I hope she don’t talk to her family the way she talked to the customers that was there this is extremely unacceptable and I’m willing to do anything to make it right she didn’t wanna give me any information on her at all please contact this will also be on the reviews on Popeyes and I already made a call to corporate and will be calling again in the...

If we could give 0 stars, we would! A couple of hours ago, my husband and I ordered a family meal online to pick up at the store. When my husband arrived to the store, the doors were locked and had to pick up the order going by the drive through (waiting approximately 15 min). Once it was his turn, the employee at the window said she couldn't find the order in the system. She then proceeded to get the manager. The manager then told my husband that the order was already picked up by someone else with the same name. My husband then offered to show him the online receipt and the bank transaction as proof that it wasn't him who picked up the order. Manager told him that he wouldn't do anything about it and that if my husband wanted the order, he had to pay for it AGAIN. No other options given. Excuse me, but why do we have to pay A SECOND TIME for an order that we never got in the first place because the employee handing out the food didn't even bother to double check name and order number? Manager also said that any issues with the online orders have to be take up with corporate and not the location as they are a franchise and don't have control over what happens with those transactions (even though the bank transaction clearly showed that the funds were going directly to his store). Needless to say that my husband called the bank and the transaction has been cancelled. Even the bank employee was shocked by the manager's response to the situation. Very unprofessional to...