Provision — Restaurant in Castle Rock

Few minutes before 10pm Thursday February 13th. We were out celebrating Valentine's Eve. Stopped by for a nightcap as they're open till 10:30pm. We chose this particular establishment because they have a intimate vibe and serve high end champagne. We were hoping to purchase a bottle, enjoy a glass at the bar, then take the rest home, we've done this a few times prior at Provision. As we entered we noticed the place was moderately busy but not crowded. We asked the bartender if we could seat ourselves, his prompt response was "we've already served last call" Disappointing he couldn't have been more accommodating, especially considering most of guests we observed were still enjoying full drinks. We planned on spending a few hundred dollars, in a very short amout of time, and tipping generously, as we usually do. I guess he didn't care that he, and his employer, lost a substantial sale/tip ...and cost the business repeat customers. I've worked in the F&B industry for over 35yrs and would have never given such poor customer service. Sad. We'll be hard...

I was so disappointed with my experience at Provision. It was so dark when I entered I was afraid I might trip over something. When I found my group of people that were seated, I had to wait 15 minutes before I was served a glass of water and could order my drink. 35 minutes later I was told the drink I ordered off of the drink menu wasn't available. I had to order something else. I ordered another drink that was supposed to be a bourbon drink but was tequila instead. No big deal but at $19 per drink you expect to get what you ordered. Don't bother with the X-small plates. I ordered the hummus. The vegetables were sparse and past their prime. I was disappointed to see the owner just standing around instead of helping his staff to make sure the customers were being taken care of. I was splitting the tab with a co-worker and was charged for the entire bill. I'm Still waiting for the credit to show on my credit card. I would recommend waiting until the place is properly staffed before going...plenty of other great places to go in...

Provision is a wonderful and much needed addition to CR’s food and drink culture. I’ve been many times since it’s inception and have always been served high caliber cocktails, received top tier service and left more than satisfied each time. It’s not only a fantastic place for couples and singles but larger groups as well. We’ve gathered here multiple times with parties of 6 or better and never had an issue of service. I do love that most of Provisions charm is it’s laid back, speakeasy vibe. You can easily hold a conversation with your social circle. There’s no overtly loud music, no absurdly drunk asshats yelling and pushing the bounds of stupidity. Simply put, it’s a lovely place to go for a quality drink and a good time. Anyone who hasn’t found that, likely has a bloated expectation of what it should be or is comparing it against something else entirely. Yes, cocktails are more expensive but they’re also genuinely a better experience. If that’s not in your lane, Union has a...