Domino's Pizza — Restaurant in Cedar City

I'm very impressed with this location. I had placed an order during a time when it was snowing. Not wanting to go out myself (and leave my sleeping kids alone), I placed an order for pizza through Dominos. I checked and they were still delivering though it was snowing. What happened next is a testament to the staff at this location because I feel that they went above and beyond the call of duty.

Following the tracker they have online I was watching to see when my food would be ready and delivered. When my pizza was ready I noticed that it said it was ready for pick-up. Confused and a bit upset I started scouring to make sure I didn't goof up. Sure enough I hadn't. The website below my tracker showed that I had selected delivery and my email confirmation as well confirmed it. Here's where things get a little interesting and what really impressed me.

My cell phone was dead. I didn't realize this until I saw the change and wanted to call to figure out what was going on. I figured it was probably the snow storm, but wanted confirmation on it. I pulled out my phone and saw it was dead. I went and plugged it in and attempted to power it back on, but it was just too dead that it needed a bit of a charge before it could power on.

Upset by what I had discovered and that I had a dead phone and not able to ask what was going on I hoped that it would just get delivered. And to my surprise it was. Turns out that because of the storm they were cancelling deliveries for the rest of the night. My food was made, and from what I understood after it was made the order was cancelled. Once it was cancelled they tried calling me, but were unable to. Because of this they had a guy come out and deliver my food anyway. And because the order had been cancelled first it ended up being free of charge. Now, let me explain why I'm impressed with the staff.

They admitted to having made an error by cancelling the order before contacting me. Granted it was difficult to contact me because my phone was dead and not powering back on. Because they weren't able to get in touch with me they decided to hold to the agreement and deliver. This shows me that they value their customers. I'm sure that any other place would have just decided that it's not worth going out in the storm, cancelled my order and said nothing. But this place decided they were going to get my food to me. I was so impressed. I wish I had cash on me to tip the driver. I am planning on going in to that location and give them a big tip for what they did, and the driver as well.

I will definitely be returning to this location for my pizza needs again because I know that they will take care of me. I'd say you are in good hands with the night crew of this location. Make sure to tip your drivers as well. Chances are they are a starving college student and need the help. I was already planning on tipping big originally, but with my order cancelled I had no way to get it on my credit card, but I do plan to deliver some cash to that location to show them my gratitude.

Also, the food was pretty good. Get their naked wings, make homemade buffalo sauce with Franks and butter, coat the naked wings, and eat them that way....

We are regulars at this location and have never had any complaints. Tonight however it was different. First as I placed my order online I realized there was no way to request a topping on the side. So once I placed the order I called the location and spoke with a team member whose name I don't recall. It took a moment to get the gist of what I was asking whereupon he said he needed to speak to his manager. I had ordered the $9.99 any pizza deal and when I enquired about jalapenos on the side he said he wouldn't even know how to charge for it. Even though toppings were unlimited. Finally he informs me that they are unable to do that because you no longer carry the souffle cups you used to put sides in. I finally accepted the fact that even has they a lifetime supply of the souffle cups and were overrun with jalapenos, he still would have missed the point of it and probably charged me a consultation fee. So perhaps better training there. When I reached the store to pick up my pizza there were 3 employees and no customers. After standing at the counter for a solid minute I finally spoke up and announced I was there to pick up my ird order. One employee looked at me and said just a second, thankfully a female employee walked over and asked my name. She grabbed my pizza and brought it to me whereupon I requested cheese and chile flakes. As well as plates and napkins. She returned with the cheese and chiles, 2 packets of each for a large Pizza. I asked ffor plates and napkins to which she returned with 3.plates. further urging did prompt her to retrieve napkin's as well. Finally I asked if I could have a couple.more cheese and chile packets as another customer walked in. I reached for the packets as the customer reached the counter and the employee turned and walked away. Completely ignoring the other customer. The other customer who walked in happened to he my daughter and upon seeing her I said are you picking up food too? She said yes so I called out to the employee who was 8-10 feet away by now and said that she was picking up an order as well. Begrudgingly the employee shuffled over and retrieved the order plopping it on the counter like a sack of rubbish. Absolutely no smile or greeting or customer service whatsoever. A rock wearing a bow tie would have provided better customer service. The other two employees were checked out as well and off in their own little world. Definitely not customer service land. We do.enjoy dominoes and will return hopefully the employees will be awake next time. You may want to have the building checked for a carbon monoxide leak because the shift tonight was out to lunch. The pizza was good and the deal was very nice, if perhaps there could h perhaps be some customer service training? Or maybe even installing a coffee pot. I understand customer service is not what it used to be but there should be some sign of conscious thought and acknowledging of the customer. Here's to hoping the next time shows...

Aug 8, 2022, it's really hit and miss here. Got 2 two-topping pizzas. One had plenty of toppings, maybe more than it should have. The other hardly any at all. We I asked about it, I got a lot of attitude from the assistant manager, who refused to give me his name. Got home only to discover the "stuffed cheesy bread had no cheese in the middle! - online pickup time is totally off.

Two years ago, I stopped going to this Domino's because they were extremely skimpy on toppings, when compared to other places in town. I finally decided to give them another try. They have NOT changed. The pizzas are neatly made, but so skimpy on toppings they just look unappetizing. Plus their drivers take up all the closest parking spots to the door.

Update 1/23/2022 We a couple good experiences since the above review. Pizzas made well, no bubbles, proper amount of crust. Now it's back to not so good. I guess it's luck of the draw. Don't trust the online tracker. When it says your pizza is being prepped - it's not. Look for the tiny print pickup time estimator, then add a...