Jason's Deli — Restaurant in Cedar Hill

I came in this evening to enjoy some of my favorite selections (I have loved for over 30 years of my life). I ordered a potato, soup, and a drink. I was informed that fountain drinks were not available. I was only able to get iced tea. Disappointed, I accepted that this could happen anywhere and stayed.

Upon receiving my meal, I immediately went to the soup. It was lukewarm. I approached the manager, Laura (also my cashier). She offered to refund or replace the soup and offered to check the temperature. Broccoli Cheese soup contains dairy. Keeping food at a safe temperature is essential to meeting Health Code standards. I came to Jason’s with the intention of getting this soup. I was reluctant to allow her to replace it but I was here, it’s what I came for. I asked her to check the resting temperature of the soup I had ordered from the line. It was 15 degrees below the acceptable temperature (the thermometer read 140, needs to be 155). She poured me a new bowl and heated it in the microwave.

After finishing my soup and eating my fill of the potato, I went for ice cream. Apparently, closing procedures begin an hour before closing time at this location. I came to discover that someone had initiated cleaning the ice cream machine, as my hand was covered with warm milky, sticky liquid. I again confronted Laura. I was met with an apology but no ownership of the incident nor concern for my wellbeing, no offer of dessert. A few members of staff were gathered at the register. Some wearing gloves, others sitting down around the entrance.

I took my time deciding on dessert. I opted for a staple, something that Jason’s has always taken pride in, something that could not be messed up easily. I ordered the strawberry shortcake. I returned to my table, my new cashier seemed to be displeased with me for staying.

Upon opening my dessert I discovered instead of whipped cream, my shortcake was layered with scoops of butter. I returned to the counter. Laura was shocked to see me again and made me out to be unreasonable. Surely I could not understand nor notice that whipped cream becomes butter when overworked. How could I possibly fathom that what was in my box was butter and not the house made whipped cream? I pressed my finger firmly into the butter in front of her. I was met with leering eyes and sharp, snippy remarks from the staff leisurely sitting about the register area. Laura then stated, “there seems to be no pleasing you today.” She had the nerve to make me the problem instead of taking ownership of the events that transpired tonight or receiving my valid grievances. At least, not until I called her out on the behavior and reminded her that it’s her job as a manager to upkeep the standard and meet the expectations of the customer experience by ensuring that a visit to this store is on par with every other store. Other stores seem to not have these issues, at least in my experience.

There are members of staff that should not be handling food, the don’t wash their hands. There are some that should never speak to a customer, the seem to be lacking in basic social and communication skills. Furthermore, when a customer calls attention to the most basic needs of a restaurant, presents valid complaints regarding the food your team prepares, maybe just try to come up with a reasonable solution without putting it at the expense of the customer.

I refuse to give patronage to a place that treats me poorly. I refuse to eat at a place that doesn’t meet health code requirements. I refuse to keep my mouth shut about obvious things that are wrong with my experience because someone else might have to...

I give this location a Thumbs Down. After Doc follow up appt. from Surgery & barley walking; I thought to go to Drive through at this Jason Deli in Cedar Hill. Terrible Idea for me. The drive through & customer service was terrible. I ordered California Club (turkey on crassont). Pulled to window & paid cashier. She asked me about my drink, I told her tea, she gave me the tea, then told me the order was not ready. I waited anothet 5 mins, then the young lady asked me to pull up and she would bring the order to me. After waiting another 20 mins, watching all cars behind me get their orders & drive by. I then parked in front, called the number on pick up sign, explained to person on phone, that I've been waiting about 30 mins now on oder I made in drive through. The person said they would be out in 5 mins. w my order. After 15 mins., still no show. I had to go inside; which is what I was trying to avoiding. The manager apologized, went to drive through window and the employees could not find my order. Then, I think it was sitting behind the girl in the window on a rack. It wouldn't have been a major problem, if I was in good health, but I could barely walk... which, is the purpose for drive through. For people in rush or cannot get out of their cars, etc. I give this place a thumbs down... That's my experience, it could have been new employees, bad day for some employees, or lack of training. Your experience may...

I want to start out saying that I’ve been dealing with Jason’s Deli for about a year now and each time I’ve had the Pleasure of speaking with Tonja.

Tonja is ABOVE & Beyond each time I speak with her. I deal with many different catering businesses in my job from very casual eating to very upscale and out of all of them I still have to say that Tonja is TOP NOTCH.

Half the time I do not have a clue as to what to serve and Tonja’s recommendations are always a Prize winner. My guest that I’m feeding always are so very complimentary of the food selections.

Tonja always when answering the phone, I can always hear that fabulous smile she wears each time that I’ve had the pleasure of seeing her personally.

I do not know what I’d do if I no longer heard Tonja’s voice on the other end of the call when I’m requesting service.

Jason’s Deli this is a Request for the Home office and the Manager Matt at the CH location, please give Ms. Tonja a HUGE RAISE because she deserves it. She works extremely hard to keep all customers (not only Duncanville ISD) HAPPY and in these days, but it’s also so hard to find Honest, Dedicated, Driven, Hard Working, Committed People to even work daily. So please, please keep your staff happy so they (She – Tonja) will continue to stay with you. If you have any questions or concerns, please give me a call because I’d love to continue BRAGGING on this wonderful...