Chipotle Mexican Grill — Restaurant in Cedar Park

I'll just be as real as I can be without being rude like the employee that Fernando (Manager) let talk to me. He wouldn't give me her name which is fine but she is at the Cash Register (Only Blonde Girl Working There) today between 1pm-2pm. I was spoken to and treated disrespectfully by her at the counter after they forgot to include my Free Guac & Queso using the EXTRA25 (FREE GUAC & QUESO) that was ordered through my Chipotle App. This applies to ANYONE'S Chipotle App if you purchase an Entree.

Except....for when you go to this chipotle.....you see, when I placed my order it took -$2.75 or -$2.50 (can't remember exactly) off my total for the Free Guac & Queso. But the Blonde girl at the counter told me I can ONLY CHOOSE between 1 or the other because it only took -$2.75 or -$2.50. I tried showing her the Chipotle App & the promotional email I received from Chipotle weekly. I did this nicely, hoping to achieve better customer service. I tried explaining that I understand a Tiny Queso & a Tiny Guac would cost more but it simply isn't my problem. This is a promotion for ANY CHIPOTLE REWARDS MEMBER (who orders an Entree; which I did) and it clearly states it in the app and email.

What's the real problem here? I even ordered my own chips because the offer is ONLY for Queso & Guac. The lack of effort or understanding from Fernando and the blonde cash register girl was awful. I am, genuinely, disappointed at the manager, the employee (for talking to me the way she did), and the establishment as a whole. You'd be better off ordering Online and praying that your food is made appropriately and is up to Chipotles standard, as a business.

So again, the blonde employee at the cash register (who Fernando is standing RIGHT NEXT TO the entire time) is telling me I can only choose between 1 or the other, Fernando NEVER says anything. After the Real-Time 'ATLANTA' moment, I received my Queso and Guac from the worker at the Digital Only Station. She was a delight and did not want anything to do with it so I'm assuming she just surrendered and gave me what the App shows. Ended up eating my meal there with my significant other (in peace) and at the end of my meal I told Fernando that it would be nice NOT to be talked to the way the blonde employee did to me. I let him know that if anyone else comes in with the coupon don't give them a hard time. Assess the situation and detail what the issue is. And if an employee is speaking that way to ANY customer, pull them aside but don't let it continue. Don't allow your employees to sarcastically and roughly handle your customer. It's sad that I am laying out a fast track on managerial etiquette and solutions on a business that SHOULD run efficiently year round. I mean it's Chipotle. You're SUPPOSED TO BE CONSISTENT. But my experience was everything but that. It was poor management and poor service. A master class on bad customer service from this particular location. They have been depleting for a few years now.

Fernando finally responds with "I understand, okay" *head nods. I would hope this Chipotle is willing to express more than an apology for such a demeaning encounter and unpleasant experience.

-Your 30 Year...

Ugh, I wish this WASN’T the closest location because I’m always so disappointed with the service here. Last time the guacamole was old and looked more brown and gray than green. This time the young boy behind the counter was so careless and slow and clearly is not happy to be there. I totally understand, people are jerks and the food industry is rough, but I’m a very patient and non demanding customer so to be treated like I did something to this kid is really off-putting. I had gotten pico de Gallo on my salad bowl and asked for a side of the medium salsa, he gives me a side of pico so I apologized for any confusion and asked that it please be a side of medium salsa, not pico. He proceeds to just stare at me like he’s super offended and says “the pico is the medium” and dumps it. Then after I asked for the rest of my order, they gave me a side of guac that had been sitting out on the counter since I’d arrived and been in line and it was maybe half full. Considering the price, not cool. I didn’t wanna further upset these people because I know they’re gonna encounter a lot more before the day is over, so I just paid and went on my way. But, that being said I think that some one in charge should know this happens because it looks so unprofessional. If they do this kind of thing to the wrong person, like some one who ISN’T patient or understanding about their situation, I have a feeling the employee is going to be way more upset about THAT reaction because it won’t be a customer apologizing to you for your mistake. Thank you for serving us, truly thank you, but I’m just hoping that the quality of product and of service improves at...

This Chipotle is beyond awful. It is not just bad, it is absolute garbage. Every single order is a disaster. Nothing is ever right. The food is wrong, the ingredients are missing, the bowls look like they were thrown together by someone who does not care at all. Some of the food is even overcooked to the point that I almost choked on it. It is disgusting and dangerous, and it is pure trash every single time. And the part that makes my blood boil is when you tell them about their mistakes. They do not care. They do not fix it. They do not remake it. They just hand you the wrong food and act like you should just accept it. It is insulting. It is disrespectful. It shows they have zero respect for their customers or their money. Chipotle is not cheap. We are spending serious money here, and for what? For garbage orders that are never correct and sometimes unsafe to eat. It feels like throwing cash straight into the trash can. This place is a scam. The service is beyond lazy, the staff is careless and rude, and the whole location is a disgrace to the Chipotle name. I cannot express how much I hate this location. It is the worst restaurant I have ever been to in my life. It is trash, it is disgusting, it is worthless. You will never see us back here again. I would rather go hungry than waste another cent at this disaster of a Chipotle.If you value your time, your money, or your safety, stay far away from this place. It does not deserve customers. It does not deserve to stay open. It is complete trash, it is dangerous, and it should be shut down...